Start Date: 11-07-2025Date Added: 11-07-2025Status: Accepting CandidatesIndustry: AerospaceCategories: AE54 – Customer Service Rep – Aerospace
Description:Customer Service Representative – All Levels
Location: Carson, CA
Term: Contract position – 6 months (extendable)
Shift: Monday start – 40 hours per week
Pay Rate: TBD per hour (based on experience)
Job Summary:
• The Customer Service Representative requires a high level of internal customer engagement, plus the capability to coordinate successful integrated product offerings
• The Customer Service Representative works in coordinating, supporting and improving the commercial process and positively influence customer happiness
• The Customer Service Representative is responsible for coordinating day to day activity for customer requests, processes customer orders and quotes, and maintains front line communication with the customers
• They update changes of order dates and ensure adherence with contractual obligations
• The Customer Service Representative is accountable to performance KPIs used to monitor department performance
• Additional responsibility includes escalation of customer issues to the Manager as needed
• Does require fluent communication in English
Responsibilities:
• Ensure sales orders are processed accurately and entered within a timely manner using company ERP system
• Partner with the Integrated Project Team (IPT) to ensure customer orders are processed correctly
• Validate entered order information by checking against customer purchase orders
• Maintain a Purchase Order (PO) entry tracker to provide visibility to the Contracts and Accounting teams
• Review aging report weekly, provide updates to the Accounts Receivable department regarding past dues accounts
• Fulfill a coordinating role between the customer and all relevant internal stakeholders (sales, engineering/PD, qualification/certification, finance) that potentially have impact on customer satisfaction
• Coordinate order and shipping related matters with production, planning, shipping and responsible stakeholders
• Coordinate customer complaints handling in cooperation with the department manager
• Educate internal customers and departments on customer characteristics in order to improve sales and profitability
• Proactively approach Safran customers to improve relationship
Qualifications:
Level 1:
• High school diploma required; Bachelor’s degree preferred
• 2-3 years of data entry experience
• Computer: Proficient in Microsoft Excel, PowerPoint, and Word. Knowledge and understanding of basic ERP/MRP functions and applications is preferred.
• Other Skills: High attention to detail with a demonstrated ability to meet deadlines. Excellent problem solving and organizational skills. Works well under pressure, with a high degree of adaptability and flexibility in a fast paced, rapidly changing environment. Exceptional verbal and written communication skills. Ability to manage multiple priorities and work cross-functionally. Strong prioritizing and multi-tasking skills to work within tight deadlines
• Description: Entry-Level position within job role
Level 2:
• High school diploma required; Bachelor’s degree preferred
• 4-5 years of data entry and customer service experience
• Computer: Intermediate skills in Microsoft Excel, PowerPoint, and Word. Knowledge and understanding of basic ERP/MRP functions and applications is preferred.
• Other Skills: High attention to detail with a demonstrated ability to meet deadlines. Excellent problem solving and organizational skills. Works well under pressure, with a high degree of adaptability and flexibility in a fast paced, rapidly changing environment. Exceptional verbal and written communication skills. Ability to manage multiple priorities and work cross-functionally. Strong prioritizing and multi-tasking skills to work within tight deadlines
• Description: Mid/Intermediate-Level position within job role
Level 3:
• High school diploma required; Bachelor’s degree preferred
• 5+ years of data entry and customer service experience
• Computer: Advanced skills in Microsoft Excel, PowerPoint, and Word. Knowledge and understanding of basic ERP/MRP functions and applications is preferred.
• Other Skills: High attention to detail with a demonstrated ability to meet deadlines. Excellent problem solving and organizational skills. Works well under pressure, with a high degree of adaptability and flexibility in a fast paced, rapidly changing environment. Exceptional verbal and written communication skills. Ability to manage multiple priorities and work cross-functionally. Strong prioritizing and multi-tasking skills to work within tight deadlines
• Description: Senior-Level position within job role.
To apply please email your resume to Lisa at: lisa@cantech.agency
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