This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.

Do you have a knack for resolving customer issues and providing reliable support? As a Customer Service Representative for Spectrum Business, you’ll manage customer billing inquiries, process payments and establish positive relationships through every interaction. Your commitment to service will shape customer loyalty and strengthen Spectrum’s reputation for excellence. 

How You’ll Make an Impact 

Address customer billing questions and efficiently process payments Present and discuss Spectrum products and services to meet customer needs Interact professionally to represent Spectrum’s commitment to quality Resolve customer concerns in alignment with company policies Remain knowledgeable about Spectrum services to provide informed assistance Accurately document customer account records Participate in coaching sessions and adhere to work schedules 

Working Conditions 

Normal office environment 

What You’ll Bring to Spectrum 

Required Qualifications 

Education 

High school diploma or equivalent 

Experience

Experience providing core basic customer service to external customers 

Skills

Ability to read, write, speak and understand English 

Preferred Qualifications 

Experience

6+ months customer service or related experience 6+ months of heavy volume phone experience  6+ months working with computers and software applications Experience in cable operations or telecommunications call center 

Skills

Ability to navigate multiple systems, applications, and tools simultaneously while handling calls and maintaining a high standard of customer service  
CCM118 2026-70830 2026

Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.


A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.


Get to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet®, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you’ll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more.

Who You Are Matters Here We’re committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets. Learn about our inclusive culture.
FCC Unit: 13536 Business Unit: Spectrum Business Zip Code: 40223

Who You Are Matters Here

We're committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. Learn about our inclusive culture.