This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.

Curious about a role where your problem-solving skills can truly have influence on customers every day? At Spectrum, you’ll address technical questions and billing inquiries while ensuring each interaction leaves a lasting positive impression. As a trusted resource, you help elevate customer satisfaction and contribute to Spectrum’s commitment to service excellence. 

How You’ll Make an Impact 

Provide prompt support for Spectrum internet, phone and video services by troubleshooting and resolving core technical issues Address billing inquiries and facilitate payment processing with accuracy and professionalism Present and explain Spectrum products and services to customers to ensure they understand available options Manage customer interactions efficiently, consistently delivering quality and integrity Document all actions and updates to customer accounts clearly and thoroughly Escalate complex customer issues to management or support teams as needed for resolution Participate in coaching sessions to continuously improve customer service performance Comply with Spectrum’s policies, procedures and work schedules 

Working Conditions 

Work in normal office conditions 

What You’ll Bring to Spectrum 

Required Qualifications 

Education

High school diploma or equivalent 

Experience

Experience providing core technical support and customer service to external customers 

Skills

Ability to read, write, speak and understand English 

Preferred Qualifications 

Experience 

6+ months of customer service or related experience 6+ months of core technical support experience 6+ months of heavy volume phone experience 6+ months of working with computers and software applications Experience working in cable operations or telecommunications call center 

Skills

Ability to navigate multiple systems, applications, and tools while handling calls and maintaining a high standard of customer service  Ability to handle multiple tasks Strong organization and time management skills Proven interpersonal skills Proficiency with PCs, Microsoft Office Suite and general intranet navigation  
CCM121 2026-72412 2026

Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.


A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.


Get to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet®, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you’ll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more.

Who You Are Matters Here We’re committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets. Learn about our inclusive culture.
FCC Unit: 13536 Business Unit: Spectrum Business Zip Code: 40223

Who You Are Matters Here

We're committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. Learn about our inclusive culture.