Customer Service Rep Group: Eng Materials Group N. America Division: Engineered Materials Dist Center Location : USA SERVICE CENTER PEORIA IL Job Family : Support Job Type : Regular Posted : Jan 12, 2026 Job ID : 62138 Back to Search Results Job Description Apply Now > Save JobJob Saved Administers customer service accounts of moderate scope, and complexity to achieve division business objectives as well as meet customer performance expectations. Responsible for seeing the direction and oversight of assigned customer accounts carried out. Interprets customer requests, monitors performance and delivery, investigates complaints, and negotiates pricing and discounts based upon predetermined scope. Works with Accounting to research credits and debits and creates quotes for Value-Add services. + Accuracy - Ability to perform work accurately and thoroughly. + Active Listening - Ability to actively attend to, convey, and understand the comments and questions of others. + Assertiveness - Ability to act in a self-confident manner to facilitate completion of a work assignment or to defend a position or idea. + Detail Oriented - Ability to pay attention to the minute details of a project or task. + Organized - Possessing the trait of being organized or following a systematic method of performing a task. + Problem Solving - Ability to find a solution for or to deal proactively with work-related problems. + Sales Ability - Ability to use appropriate interpersonal styles and communication methods to gain acceptance of a product, service, or idea. + Working Under Pressure - Ability to complete assigned tasks under stressful situations. + Communication, Oral - Ability to communicate effectively with others using the spoken word. + Customer Oriented - Ability to take care of the customers’ needs while following company procedures. + Accountability - Ability to accept responsibility and account for his/her actions. + Communication, Written - Ability to communicate in writing clearly and concisely. Education: High School Graduate or General Education Degree (GED), Degree preferred Experience: 1-2 years of related experience Computer Skills: Microsoft Office applications (Word, Excel, and Power Point), Lotus Notes or Outlook Competitive Compensation + Pay Range: $19.74/hr to $32.89/hr + Participation in Annual Incentive Program Benefit & Retirement Plans Parker offers competitive benefit programs, including: + Comprehensive coverage for medical, prescription drugs, dental, vision, voluntary optional life, accident insurance, hospital indemnity insurance and critical illness insurance with competitive premium cost. + 401(k) Plan with company matching contributions at 100% of the first 5% of pay. + Company provided defined-contribution retirement plan with annual contribution equal to 3% of pay. + Career development and tuition reimbursement. + Other benefits including paid parental leave, short and long-term disability programs, adoption assistance, a Care.com membership and financial planning assistance are provided at no cost to you. + Supplemental benefit programs including identity protection, legal protection, and pet wellness are available at competitive rates. + Paid Time Off and Company-Paid Holidays. Parker is an Equal Opportunity and Affirmative Action Employer. Parker is committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job related reasons regardless of race, ethnicity, color, religion, sex, sexual orientation, age, national origin, disability, gender identity, genetic information, veteran status, or any other status protected by law. However, U.S. Citizenship, Permanent Residency or other appropriate status is required for certain positions, in accord with U.S. import & export regulations. (“Minority / Female / Disability / Veteran / VEVRAA Federal Contractor”) If you would like more information about Equal Employment Opportunity as an applicant under the law, please go to Employees & Job Applicants | U.S. Equal Employment Opportunity Commission (https://www.eeoc.gov/employees-job-applicants)