Job Description What you’ll do on a typical day: - Bill shipments according to applicable tariffs and pricing agreements - Recognize and resolve documentation errors - Assist customers with inquiries, including tracing shipments, rate quotes, tariff discrepancies and billing and invoicing questions - Perform general clerical duties as assigned, including answering and directing phone calls, filing, data entry and billing - Process over, short and damaged freight and related documentation for customer resolution We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/. Skills and Requirements - 2 years of customer service experience - Strong computer, typing and 10-key skills - Experience with Microsoft Word & Excel - Available to work the overnight shift (8:30pm-4:30am)