Orlando, Florida, USA
24 days ago
Customer Service Rep
Requirements

Experience with point-of-sale systems for sales, returns, and exchanges

Ability to explain basic product and accessory functionality

Knowledge of receipt, stocking, staging, and shipping workflows

Accuracy handling cash, cards, taxes, discounts, and daily reconciliation

Availability for retail hours, including weekends and holidays

Preferred Skills

Merchandising and planogram execution

Cycle counting and inventory variance resolution

Order fulfillment for will-call, delivery, and third-party carriers

Basic KPI literacy (conversion, average order value, units per transaction)

Vendor coordination for deliveries, RMAs, and service calls

Responsibilities

Engage walk-in customers, identify needs, present solutions, and complete transactions

Process returns/exchanges per policy; prepare documentation and adjust inventory

Stage, pick, and fulfill customer orders; coordinate pickup, delivery, or shipment

Receive, inspect, and stock inbound product; maintain accurate backroom locations

Maintain showroom standards: stocking, displays, signage, and cleanliness

Execute daily counts, transfers, and inventory adjustments; report discrepancies

Track and report KPIs; support team goal setting and execution of operating plans

Coordinate on-site activities with vendors and local partners; manage paperwork and logs


 

Pay Details: $17.00 to $22.00 per hour

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

To read our Candidate Privacy Information Statement, which explains how we will use your information, please

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
The California Fair Chance ActLos Angeles City Fair Chance OrdinanceLos Angeles County Fair Chance Ordinance for EmployersSan Francisco Fair Chance Ordinance

Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

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