Summary: Seeking a Customer Service Rep responsible for timely and accurate order entry, managing communications, and collaborating to meet customer expectations.

Requirements:

High School Diploma or equivalent

3-5 years of experience in a Customer Service Environment

Prolonged periods of sitting at a desk and working on a computer

Preferred Skills:

Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook)

Excellent verbal and written communication skills

Excellent organizational skills and attention to detail

Strong analytical and problem-solving skills

Responsibilities:

Ensure accurate order entry with detailed attention to customer requirements in a high-volume environment

Manage incoming emails in personal and group mailboxes, responding or obtaining necessary information as required

Collaborate internally and externally to meet customer expectations

Communicate clearly with global customers in fluent English

Seek continuous improvement opportunities proactively

Create tracking for reported service issues and follow up as needed; escalate concerns when necessary

Create new customer accounts in ERP system when required

 

 

 

 

Pay Details: $20.00 to $23.00 per hour

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.entegee.com/candidate-privacy-information-statement/

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
The California Fair Chance ActLos Angeles City Fair Chance OrdinanceLos Angeles County Fair Chance Ordinance for EmployersSan Francisco Fair Chance Ordinance