The Customer Service Associate is responsible for providing customer service to all callers. They answer incoming calls and troubleshoot any issues. They assist pilot stations and cartage agents. They respond to all emails and oversee accounts and KPIs assigned to them.
ESSENTIAL FUNCTIONS
Answer incoming calls and provide excellent customer service to all callers Monitor and respond to customer inquiries received through email Ensure all emails are responded to within set timelines Make outgoing calls to follow-up on shipment status, resolve issues and update customers Track, trace, enter and update shipments Assist and support Pilot stations and cartage agents Master outside customer applications Follow published procedures and work instructions for all accounts Assist designated lead with daily responsibilities Perform other duties as assigned
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