Adecco is assisting one of their top clients with their search to fill a **Customer Service Guide!** Pay: $20/hr Location: Onsite Shift: Mon - Fri 8am – 5pm Contract: Temp **Responsibilities for this Customer Service Guide but are not limited to:** · Provide exceptional quality of service during every interaction with our customers paying close attention to sentiment. · Build rapport and learn how to support each individual owner, meeting them where they are in their EV ownership journey. · Track and follow up on any tasks that need to be completed on behalf of assigned customers to provide an exceptional purchase and ownership experience. · Collaborate with our Vehicle Delivery, Retail, Charging, and Service partner teams. · Share trends and areas of opportunity to improve the customer experience. · Listen and understand the needs of each owner so that you can deliver a tailored brand experience. We are introducing products that challenge what people believe to be possible. This requires us to break down complex ideas into something easy to understand and fun to read. · Participate in virtual and in-person tours as assigned, think strategically and interpret analytics and track progress using reporting and dashboards. · Leverage CRM tools to augment and improve the owner experience. · Travel may be required for training purposes. · Additional tasks as assigned. **Experience required for this Customer Service Guide person position include:** · Fully vaccinated against the COVID-19 virus (proof required) · Bilingual in French and English is preferred but not required · 5+ years' experience in high volume customer service role preferred · 3+ years' experience in account management or dedicated customer relationship management/sales role preferred · 1-year experience in a call center environment helpful · EV industry experience helpful · Experience using CRM (ex. Salesforce) · Exceptional organizational skills; ability to track each assigned customer's progress through transaction to delivery; prioritize workload with exceptional quality · Proven ability to multi-task and navigate multiple work streams and tools · Excellent written and verbal language skills in English, bilingual a plus · Ability to learn quickly, work in a fast-paced environment and adapt to changing timelines · Requires nights/weekends as needed; based on customer needs and urgency · Ability to travel up to 10% of the time for training purposes and to support events As a reminder, this role is being recruited for by one of our National Recruitment Teams and not your local Branch. In order to be considered, please follow the steps included upon your application. **Pay Details:** $20.00 per hour Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable. Equal Opportunity Employer/Veterans/Disabled To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.adecco.com/en-us/candidate-privacy The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable: + The California Fair Chance Act + Los Angeles City Fair Chance Ordinance + Los Angeles County Fair Chance Ordinance for Employers + San Francisco Fair Chance Ordinance **Massachusetts Candidates Only:** It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.