The Customer Service Process & Analytics Associate supports operational excellence by combining frontline order and issue management with data-driven insights. The role ensures order accuracy, resolves service issues, and leverages data to identify trends, inefficiencies, and opportunities for process improvement, contributing to a more resilient and customer-focused service organization. **Roles & Responsibilities:** Process Improvement & Optimization + Analyze current customer service workflows and identify inefficiencies + Design and implement process improvements to enhance customer experience and operational efficiency + Collaborate with cross-functional teams to align service processes with business goals Data Analysis & Reporting + Monitor and analyze service performance metrics + Identify inefficiencies, recurring issues, and opportunities for process enhancement + Provide actionable insights to leadership based on data trends Tools & System Support + Support system enhancements, automation, and digitalization initiatives + Ensure data integrity and maintain reporting accuracy + Train team members on new tools processes Cross-Functional Collaboration + Partner with internal teams to align customer service processes + Share insights to improve forecast accuracy and operational stability **Requirements:** + Bachelor’s degree in Supply Chain, Analytics, Business, or a related field. + Certification or training in Data Analytics, Lean Six Sigma (Green Belt), or ERP systems. + 3–5 years of experience in customer service, supply chain, or analytics role within logistics. + Proven ability to work with ERP systems and reporting tools. + Analytics: Strong ability to analyze data, interpret metrics, and derive actionable insights. + Process Improvement: Enthusiastic about automation, standardization, and efficiency projects. + Customer Orientation: Ability to translate data into service improvements. + Collaboration: Works closely with IT, supply chain, and CI/PMO teams. + Tools: Advanced Excel (pivot, macros), ERP (SAP), exposure to BI tools preferred. \#LI-JB1 Goodyear is one of the world's largest tire companies. It employs about 71,000 people and manufactures its products in 55 facilities in 22 countries around the world. Its two Innovation Centers in Akron, Ohio, and Colmar-Berg, Luxembourg, strive to develop state-of-the-art products and services that set the technology and performance standard for the industry. For more information about Goodyear and its products, go to Goodyear.com . Goodyear is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to any characteristic protected by law. At Goodyear, we make life's connections easier every day. People around the world count on us to get them where they need to go, now and into the future. But our relentless pursuit of forward motion doesn't just keep the world moving. It shapes a workplace that celebrates our different talents, experiences, and culture. It inspires us to continue developing our skills and encourages our career moves all while keeping us focused on building a better future for our associates, our business, and the planet. Come discover the opportunities ahead with Team Goodyear. Working at Goodyear (http://jobs.goodyear.com/default/go/Corporate-&-Professional/3944800/) A true member of the Goodyear hiring team will always interview candidates in-person or over the phone before extending any job offers. Candidates are never asked to download software, provide financial information or send payment as part of the employment process. Goodyear is committed to providing a website that is accessible to the widest possible audience, regardless of technology or ability. If you need reasonable accommodation to complete the online application, or any other part of the employment process, please call the Goodyear Candidate Care Line at 330.796.4500. When contacting us, please provide your name, telephone number, and email address, along with a description of your request for accommodation. Click here for more information about Equal Opportunity laws and here (https://www.eeoc.gov/sites/default/files/2023-06/22-088\_EEOC\_KnowYourRights6.12ScreenRdr.pdf) for related information. Reasonable workplace accommodations are considered on a case-by-case basis. Please note that only those inquiries concerning a request for a reasonable workplace accommodation will be responded to. Goodyear is an Equal Employment Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regards to that individual's race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender identity, age, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Click here (https://www.eeoc.gov/sites/default/files/2023-06/22-088\_EEOC\_KnowYourRights6.12ScreenRdr.pdf) for more information about Equal Opportunity laws and here (https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp\_%20English\_formattedESQA508c.pdf) for related information. See Goodyear's EEO & Affirmative Action Policy Affirmation here (https://corporate.goodyear.com/content/dam/goodyear-corp/documents/policies/eeo-and-aa-affirmation/Goodyear-EEO-and-AA-Policy-Affirmation.pdf) . Notice: Federal law requires Goodyear to verify the identity and employment eligibility of all persons hired to work in the United States. Goodyear will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee’s Form I-9 to confirm work authorization. See posters below for details. 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