**Date Posted:** 2025-08-05 **Country:** United States of America **Location:** HSK02: Kidde Aerospace 4200 Airport Drive,NW, Wilson, NC, 27896 USA **Position Role Type:** Onsite **U.S. Citizen, U.S. Person, or Immigration Status Requirements:** U.S. citizenship is required, as only U.S. citizens are authorized to access information under this program/contract. **Security Clearance:** None/Not Required Avionics Customer Account Management is searching for a motivated individual to provide direct leadership to a team of about a dozen Customer Account Managers (CAMs) located in Wilson, NC. The CAMs are intermediate to experienced professionals who provide support to aerospace customers who purchase products from the Fire Protection Systems Business Unit for use primarily in Commercial, Government, and Military applications. A key aspect of this role is the development, evaluation, and support of team members to ensure efficient operation of the department. This includes workforce planning and organizational development initiatives such as talent management, process improvement, standard work implementation, performance management, change management and training to ensure operational excellence and the development of staff skills, team building and professionalism. The ideal candidate is a proven leader who is confident, proactive, and able to excel in a fast-paced environment where responsibilities are wide ranging, issues are not always black and white, and priorities can shift on a dime. The candidate must be a strong relationship builder but one who does not shy away from crucial conversations. They must be an independent decision maker and problem solver who will set objectives, act as a guide, and encourage independence and self-confidence while holding team members accountable for their success in the CAM role. **_This is an onsite role located in Wilson, NC._** **WHAT YOU WILL DO:** + Ensure team members can execute daily required activities in a timely and accurate manner, in line with contractual obligations, International Trade Compliance and Government requirements. Primary activities include Request for Quote response, Purchase Order review, Sales Order entry and management, demand planning support, Quality Escape administration, customer communication, Accounts Receivable collections support, and requests for internal business support. + Serve as an escalation point for internal and external customer issues; responsible for driving resolution and facilitating communication between customers and internal business functions to solve issues. May communicate directly with external customers. + Develop or improve, document, and deploy standard work processes or metrics in support of continual improvement and efficiency of the team. + Responsible for effective new hire onboarding and training activities. + Responsible for account transition decisions and successful execution of account transitions between CAMs. + Promote and provide guidance for CAM career development aspirations. + Lead or support external customer visits. + Prepare and present effective slide presentations to internal or external customers, including senior leadership levels. + May travel approximately 5-10%, may include international travel. **QUALIFICATIONS YOU MUST HAVE:** + Typically requires a university degree or equivalent experience and minimum 8 years prior relevant experience, or an advanced degree in a related field and minimum 5 years’ experience. + Experience utilizing Microsoft applications including Word, Excel, PowerPoint, Teams. + SAP or similar ERP/MRP systems experience. + Experience with manufacturing SIOP (Sales, Inventory, and Operations Planning) principles. + Prior experience in a customer-facing or vendor-facing role. **QUALIFICATIONS WE PREFER:** + Prior experience leading direct reports. + Experience with OEM and Airline Customer Support practices. + Knowledge of Government Contracting rules and regulations including FARS/DFARS and DPAS rating requirements. **ROLE TYPE:** *Please ensure the role type (defined below) is appropriate for your needs before applying to this role. **Onsite:** Employees who are working in Onsite roles will work primarily onsite. This includes all production and maintenance employees, as they are essential to the development of our products. _Regardless of your role type, collaboration and innovation are critical to our business and all employees will have access to digital tools so they can work with colleagues around the world – and access to Collins sites when their work requires in-person meetings._ **WHAT WE OFFER** **:** Some of our competitive benefits package includes:  • Medical, dental, and vision insurance. • Three weeks of vacation for newly hired employees. • Generous 401(k) plan that includes employer matching funds and separate employer retirement contribution, including a Lifetime Income Strategy option. • Tuition reimbursement program. • Student Loan Repayment Program. • Life insurance and disability coverage. • Optional coverages you can buy pet insurance, home and auto insurance, additional life and accident insurance, critical illness insurance, group legal, ID theft protection. • Birth, adoption, parental leave benefits. • Ovia Health, fertility, and family planning. • Adoption Assistance.          • Autism Benefit. • Employee Assistance Plan, including up to 10 free counseling sessions. • Healthy You Incentives, wellness rewards program. • Doctor on Demand, virtual doctor visits. • Bright Horizons, child and elder care services. • Teladoc Medical Experts, second opinion program. • **And more! ** **Learn More and Apply Now!** Avionics delivers advanced cockpit displays, vision systems, and comprehensive digital solutions for global government, commercial and business aviation customers. We provide connectivity and managed data services to ensure safety and seamless communication for passengers, crews, and militaries, from aircraft and airports to air traffic management. Join us in creating solutions that connect the world, one flight at a time. Start your application today. At Collins, the paths we pave together lead to limitless possibility. And the bonds we form – with our customers and with each other -- propel us all higher, again and again. Apply now and be part of the team that’s redefining aerospace, every day. The salary range for this role is 101,000 USD - 203,000 USD. The salary range provided is a good faith estimate representative of all experience levels. RTX considers several factors when extending an offer, including but not limited to, the role, function and associated responsibilities, a candidate’s work experience, location, education/training, and key skills. Hired applicants may be eligible for benefits, including but not limited to, medical, dental, vision, life insurance, short-term disability, long-term disability, 401(k) match, flexible spending accounts, flexible work schedules, employee assistance program, Employee Scholar Program, parental leave, paid time off, and holidays. Specific benefits are dependent upon the specific business unit as well as whether or not the position is covered by a collective-bargaining agreement. Hired applicants may be eligible for annual short-term and/or long-term incentive compensation programs depending on the level of the position and whether or not it is covered by a collective-bargaining agreement. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company’s performance. This role is a U.S.-based role. If the successful candidate resides in a U.S. territory, the appropriate pay structure and benefits will apply. RTX anticipates the application window closing approximately 40 days from the date the notice was posted. However, factors such as candidate flow and business necessity may require RTX to shorten or extend the application window. _RTX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. RTX provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans’ Readjustment Assistance Act._ **Privacy Policy and Terms:** Click on this link (http://www.rtx.com/privacy/Job-Applicant-Privacy-Notice) to read the Policy and Terms Raytheon Technologies is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.