Job Description A client in the power industry is looking to add a Customer Service Manager to their team in Lake Mary, FL or Wytheville, VA. The manager would prefer someone in Lake Mary, but they are open to either location. They will be responsible for end-to-end project management, handling scheduling, order tracking, shipping, invoicing, and acting as the primary customer liaison. They will be leading warranty and service meetings with the team and approving projects due to monetary reasons. They will also with the multiple teams to assess their issues and get to the root cause of it by coordinating with their leadership teams. They are looking for someone who is skilled in negotiation and project management skills. They will work flex hours because they will be working with international teams, and they will account the time worked in different time zones. Fully on site and after 6-month performance review they can be eligible to work hybrid. We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form (https://airtable.com/app21VjYyxLDIX0ez/shrOg4IQS1J6dRiMo) . The EEOC "Know Your Rights" Poster is available here (https://www.eeoc.gov/sites/default/files/2023-06/22-088\_EEOC\_KnowYourRights6.12ScreenRdr.pdf) . To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ . Skills and Requirements 5 years of experience with transformers or electrical equipment Experience with SAP, Oracle, Salesforce, CRM, or any warranty tracking claim system Experience in managing change orders, coordinating third-party service providers, and dispatching internal field technicians Experience managing a team null We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.