Description We are looking for an experienced Customer Service Manager to lead and enhance our customer support operations in New York, New York. This long-term contract position offers an opportunity to oversee and optimize service delivery, ensuring clients receive exceptional care. The ideal candidate will have a proven track record in managing customer accounts and driving performance in a fast-paced environment. Responsibilities: • Oversee daily operations of the customer service department to ensure prompt and effective resolution of client inquiries. • Manage customer accounts, ensuring accurate record-keeping and timely follow-ups. • Utilize computer-aided dispatch systems to optimize service workflows and improve response times. • Supervise and mentor call center staff, fostering a culture of excellence and teamwork. • Develop and implement effective job scheduling strategies to meet client needs efficiently. • Monitor service metrics and analyze data to identify areas for improvement and implement solutions. • Collaborate with other departments to streamline processes and enhance customer satisfaction. • Handle escalated customer issues with professionalism, ensuring positive outcomes. • Train team members on superior customer service practices and system usage. • Maintain up-to-date knowledge of industry trends and best practices to drive continuous improvement. Requirements • Proven experience in customer service management or a similar leadership role. • Proficiency in using computer-aided dispatch systems and other relevant software. • Strong background in managing customer accounts and ensuring client satisfaction. • Excellent communication and interpersonal skills, with the ability to resolve conflicts effectively. • Demonstrated ability to lead and motivate teams in a call center environment. • Solid organizational skills, including expertise in job scheduling and prioritization. • Analytical mindset with the ability to interpret service metrics and implement improvements. • Commitment to delivering superior customer service and fostering a positive client experience. TalentMatch® Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .