Description We are looking for a dedicated Customer Service Manager to oversee and enhance customer account management and support operations. This long-term contract position is based in New York, New York, and offers an exciting opportunity to lead a team focused on delivering exceptional service. The ideal candidate will bring strong leadership skills and expertise in call center operations, scheduling, and customer satisfaction. Responsibilities: • Supervise and guide a team of customer service representatives to maintain high performance standards. • Manage customer accounts, ensuring timely resolution of inquiries and concerns. • Oversee call center operations, optimizing processes to improve efficiency and customer satisfaction. • Utilize computer-aided dispatch systems to coordinate and monitor service delivery. • Develop and maintain job schedules to ensure resources are effectively allocated. • Implement strategies to enhance the overall customer experience and service quality. • Monitor and analyze key performance indicators to identify areas for improvement. • Provide training and support to team members to foster skill development and growth. • Collaborate with other departments to address cross-functional service challenges. • Ensure compliance with company policies and industry standards. Requirements • Proven experience in customer service management, preferably in a call center environment. • Strong knowledge of customer account management and issue resolution. • Familiarity with computer-aided dispatch systems and scheduling tools. • Exceptional leadership and team management abilities. • Outstanding communication and interpersonal skills. • Ability to analyze performance metrics and implement data-driven improvements. • Capacity to handle multiple priorities in a fast-paced environment. • Commitment to providing superior customer service. TalentMatch® Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .