Description We are looking for an experienced Customer Service Manager to join our team in Woodland Hills, California. In this Contract to permanent position, you will play a pivotal role in overseeing our customer service operations while driving excellence in customer satisfaction. This is an onsite opportunity that requires strong leadership capabilities and a commitment to fostering a collaborative and results-driven team. Responsibilities: • Manage and supervise the daily operations of the customer service department, ensuring seamless and efficient workflows. • Develop, implement, and maintain customer service policies and procedures to deliver exceptional experiences. • Lead, mentor, and train a team of customer service representatives, encouraging growth and fostering a positive work culture. • Set clear performance objectives, track metrics, and provide constructive feedback to enhance team productivity. • Address and resolve escalated customer issues, ensuring prompt and effective resolution. • Collaborate with other departments to optimize customer service processes and improve overall satisfaction. • Build and maintain strong relationships with key customers, addressing their inquiries and concerns in a thoughtful and effective manner. • Analyze customer service data to identify trends and opportunities for improvement, implementing strategies to enhance service quality. • Ensure compliance with company standards and promote a customer-first approach throughout the department. Requirements • Minimum of 5 years of experience managing customer service teams, preferably in an onsite environment. • Proven ability to lead and develop a team, with strong interpersonal and communication skills. • Expertise in customer experience management and familiarity with call center operations. • Strong problem-solving skills with the ability to handle escalated issues effectively and professionally. • Proficiency in analyzing performance metrics and using data to drive improvements. • Exceptional organizational skills and attention to detail to ensure operational efficiency. • Ability to collaborate with cross-functional teams and adapt to changing business needs. • Commitment to maintaining high standards of customer satisfaction and service excellence. TalentMatch® Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .