Description We are a company in the Utilities/Infrastructure industry, located in Midland, Texas, and are currently seeking a Customer Service Manager. This role offers a contract to permanent employment opportunity, where you'll be in charge of managing customer service operations, handling inbound calls, and ensuring exceptional customer service. Responsibilities: • Oversee and manage the customer service operations within the organization. • Handle customer inquiries and resolve issues promptly and effectively. • Monitor and manage customer accounts, ensuring accurate records are maintained. • Efficiently process credit applications of customers. • Utilize CRM to enhance customer service and maintain up-to-date customer records. • Handle inbound calls in a detail oriented manner, providing superior customer service. • Collaborate with the call center team to improve customer service protocols. Requirements • Minimum of 2 years of experience in a customer service management role within the Utilities/Infrastructure industry • Proficient in managing and utilizing Customer Relationship Management (CRM) systems • Proven track record in effectively answering inbound calls and resolving customer queries • Prior experience in call center customer service is highly desirable • Exceptional customer service skills with a strong commitment to provide superior customer service • Ability to develop and implement customer service policies and procedures • Excellent communication and interpersonal skills • Strong leadership and team management abilities • Proficient in Microsoft Office Suite • Ability to handle high-stress situations and maintain a calm demeanor • Excellent problem-solving and decision-making skills. TalentMatch® Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .