Description Our client in Vista is looking for a Customer Service Manager to lead their customer success team and ensure high-quality service delivery. This leadership role is perfect for someone who thrives on managing a team, solving problems, and creating exceptional client experiences. Key Responsibilities: + Supervise, coach, and train a team of customer service representatives, ensuring consistent quality and responsiveness. + Implement and monitor KPIs to assess team and individual performance. + Resolve escalated customer inquiries and concerns while maintaining professionalism and promptness. + Develop and revise customer service protocols and processes for efficiency and customer satisfaction. + Collaborate with internal teams, including sales and operations, to improve the customer journey. + Regularly review feedback and implement improvements to exceed customer expectations. Requirements + Bachelor’s degree or equivalent work experience. + 3+ years in a customer service leadership role, including supervisory experience. + Strong knowledge of CRM software and other customer support platforms (e.g., Salesforce, Zendesk). + Exceptional problem-solving skills and ability to make sound decisions under pressure. + Excellent leadership and communication capabilities. TalentMatch® Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .