Description We are looking for an experienced and motivated Customer Service Manager to lead and support our client services team in Plano, Texas. In this Contract-to-permanent position, you will be responsible for ensuring operational efficiency, resolving customer issues, and fostering a positive team environment. This role requires strong leadership skills, attention to detail, and the ability to manage multiple responsibilities in a dynamic work environment. Responsibilities: • Provide leadership and guidance to the client services team in the absence of the manager. • Oversee daily operations to ensure efficient workflows and compliance with policies and procedures. • Handle complex customer inquiries, complaints, and exceptions with professionalism to maintain high levels of satisfaction. • Train, mentor, and motivate team members to enhance their product knowledge and customer service skills. • Conduct audits, reconcilements, and manage reporting to ensure operational accuracy and compliance. • Participate in personnel decisions, including recruitment, scheduling, performance evaluations, and disciplinary actions. • Approve transactions, manage records, and oversee opening and closing procedures. • Utilize ERP solutions and banking software to support operational needs and reporting requirements. • Encourage a team-focused environment by fostering collaboration and communication among employees. • Lead special projects and other assigned duties to enhance operational effectiveness. Requirements • Proven experience in customer service management or a similar leadership role. • Proficiency in Microsoft Office, banking software, and ERP systems. • Strong organizational skills with the ability to manage multiple tasks and deadlines effectively. • Excellent communication skills, both verbal and written, with a focus on active listening. • Demonstrated ability to handle complex issues and resolve conflicts while maintaining a positive attitude. • Knowledge of banking products, services, and regulatory guidelines, or the ability to quickly learn. • Exceptional attention to detail and accuracy in all aspects of work. • Strong leadership and interpersonal skills with the ability to inspire and motivate a team. TalentMatch® Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .