Description The Lead Customer Service Account Specialist will spearhead customer service initiatives while serving as the trusted go-to resource for resolving customer inquiries and managing key accounts. This role requires strong leadership skills, expertise in account management, and the ability to drive a positive client experience. Candidates who have experience working with JD Edwards ERP systems will have an edge, as this skill is integral to our operations. Key Responsibilities: + Manage relationships for key accounts and act as the primary contact for customers, ensuring excellent service delivery. + Resolve customer issues promptly, escalating complex situations as needed while maintaining trust and satisfaction. + Identify opportunities to support customer retention, solve issues proactively, and deliver value-added solutions. + Interface with cross-functional teams, including Sales, Operations, and Logistics, to ensure customer needs are consistently met. + Utilize JD Edwards ERP systems to manage client accounts efficiently and ensure real-time accuracy in customer interactions. Requirements Qualifications + Minimum 5 years in a customer service/account management role, with at least 2 years in a leadership position. + Bachelor’s degree in business, Communications, or related field (or equivalent work experience). + Proficiency in CRM software such as Salesforce, Zendesk, or similar. Advanced Microsoft Excel skills are a plus. + Must reside locally or within commuting distance of Bloomington, MN. + JD Edwards ERP experience is highly preferred. + Familiarity with industry best practices in customer support and account management. + Proven track record of handling escalated customer issues professionally and effectively. + Strong communication and interpersonal skills, with the ability to inspire trust and confidence. + Highly organized and detail-oriented, capable of juggling multiple priorities in a fast-paced environment. + Team-oriented mindset with a commitment to collaboration and accountability. TalentMatch® Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .