Job Description

The Accommodations Scheduling Coordinator is responsible for providing operational 

support to clients and candidates to ensure testing accommodations are correctly 

implemented. Responsibilities include handling client and candidate inquiries related to 

testing with approved accommodations, scheduling exam appointments, and coordinating 

with clients, external vendors, internal teams, and test centers to ensure requirements are 

executed properly. The Accommodations Scheduling Coordinator is responsible for 

scheduling and coordinating all approved accommodations including but not limited to 

extra time, separate rooms, service providers, equipment, external software, and paper-based exams.

SCOPE AND IMPACT OF JOB 

Works directly with clients, candidates, vendors, test centers, and internal teams including 

Program Management, Accessibility & Disability Services, and Capacity Management 

Group (CMG) to implement accommodations that have been granted based on The 

Americans with Disabilities Act (ADA). An Accommodations Scheduling Coordinator is 

knowledgeable in client accommodation policies and enforces their guidelines while 

serving as the candidate advocate throughout the scheduling process. This role is 

responsible for working directly with multiple external service providers. Additional 

responsibilities include coordinating special projects as requested by clients to meet the 

needs of their candidates testing with accommodations.

PRIMARY RESPONSIBILITIES

Accommodation Scheduling & Implementation 

Interface with clients, candidates, and internal teams to ensure exceptional service is 

provided.

Correctly and efficiently execute requests for candidates approved to test with 

accommodations following client specific guidelines, enabling Accommodation 

Scheduling team to meet 1 business day KPI.

Work directly with service provider vendors to schedule all ancillary support including 

readers, recorders, sign language interpreters, and translators per client requirements.

Responsible for coordination with internal teams to ensure all necessary equipment, 

software, and exam content is prepared and shipped to appropriate test center for exam 

day.

Communicate all details of exam appointment to Pearson VUE test centers or other 

external testing locations to ensure site is properly prepared on exam day.

Become a subject matter expert (SME) on test center capacity guidelines to ensure test 

center efficiency KPIs are met.

Support Contact Center and Channel staff handling accommodations via Accommodation 

Scheduling Helpdesk lines.

Client Support

Serve as primary contact for clients on accommodation scheduling and implementation 

inquires.

Receive and manage accommodation approval data from clients, ensuring information is 

updated accurately, securely, and in a timely manner.

Identify and escalate non-standard requests to Accommodation Review team, ensuring 

proper implementation of the candidate's accommodation approvals. 

Qualifications

• High School Diploma or equivalent experience preferred

• 2+ years in a customer service position

• Strong professional communication and time management skills as well as 

excellent attention to detail

• Ability to exercise discretion in handling confidential material

• Proficiency in MS Office

 

Schedule: Monday- Friday 10:30 am CST to 7 pm CST

Training schedule: Monday- Friday, 8:30 am CST to 5 pm CST