Customer Service Executive
DHL
CUSTOMER SERVICE EXECUTIVE
Would you like to become part of the world's most international company?A company that pioneered cross-border express delivery in 1969 and is now active in more than 220 countries and territories worldwide.Do you want to be part of a company that connects people worldwide?Do you want to make a difference? Then come to our “Insanely Customer Centric” Team and become a Certified International Specialist!
Responsibilities
- Work in Customer Service call centre, manage calls from Customer Service hotline, Email. Live Chat and provide quality service to both local and overseas customers- Handle order booking and shipment tracking to provide one-stop solution- Seize upselling and cross-selling opportunity of valued added services- Work with team members to achieve overall CS performance standards- Passed the G.C.E Advanced Level- Customer service experience is an advantage, school leavers will also be considered- Good communication and telephone skills- Able to work on shifts- Good command of spoken and written English.
Our Offer
- Attractive remuneration & benefits - Referral Bonus & Staff Discounts - Structured training program- Strong career support in an international environment
The selected candidate can look forward to a very attractive remuneration package above the market average couple with a lucrative incentive scheme.
Send in your CV together with the names of two non-related referees to reach us within 10 days of this advertisement. Email: CareersSriLanka@dhl.com
Would you like to become part of the world's most international company?A company that pioneered cross-border express delivery in 1969 and is now active in more than 220 countries and territories worldwide.Do you want to be part of a company that connects people worldwide?Do you want to make a difference? Then come to our “Insanely Customer Centric” Team and become a Certified International Specialist!
Responsibilities
- Work in Customer Service call centre, manage calls from Customer Service hotline, Email. Live Chat and provide quality service to both local and overseas customers- Handle order booking and shipment tracking to provide one-stop solution- Seize upselling and cross-selling opportunity of valued added services- Work with team members to achieve overall CS performance standards- Passed the G.C.E Advanced Level- Customer service experience is an advantage, school leavers will also be considered- Good communication and telephone skills- Able to work on shifts- Good command of spoken and written English.
Our Offer
- Attractive remuneration & benefits - Referral Bonus & Staff Discounts - Structured training program- Strong career support in an international environment
The selected candidate can look forward to a very attractive remuneration package above the market average couple with a lucrative incentive scheme.
Send in your CV together with the names of two non-related referees to reach us within 10 days of this advertisement. Email: CareersSriLanka@dhl.com
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