Job Description:

Key Responsibilities

Receive order in SAP, process order allocation with correct price an in full , discuss with finance regarding credit hold and release and ensure to interface orders to 3PL logistics on time and completely.

Manage promotional pricing, quota and mapping active selling product via SAP by setting aside according to trade marketing information and process orders accordingly

Support to clear inactive product to minimize write off cost.

Prompt response of reject order from customers by collaborating among sales, transporter and customer service to minimize goods return and investigating causes of high volume of goods returns to find out the preventive action with sales team

Co-pilot with Sales team to drive business growth in each channels (MT, GT. SPT, E-Commerce) through customer collaboration program, include managing customers ‘ KPI, inventory, and joint supply chain efficiency improvement projects

Manage, create and present case fill reports for period communication and customer meeting and in additional retrieve data, generate and submit other reports to related functions

Manage customer complaints

Qualification

Bachelor degree in any fields

Minimum 3 years in Customer service or Logistics management. Direct experiences in FMCG business is an advantage.

Good understanding of ordering process (order to cash)

Strong interpersonal skill in order to be effective in communication and collaboration

Ability to work under pressure and strict timeline

Computer literacy in Microsoft Office Program, Good in Excel and SAP are an advantage.