Dispatch & Customer Support

This position supports a fast‑paced service operation by acting as a primary point of contact for customers and coordinating service technicians. This role is heavily customer‑service focused, with responsibilities centered on scheduling, communication, and service support, along with light billing and invoicing assistance. (This position can start right away or after a notice if candidate needs to give one.)

Key Responsibilities

Serve as the first point of contact for customers via phone and in person, providing friendly, professional serviceSchedule and coordinate service technicians based on customer needs and technician availabilityCreate and manage service tickets, accurately documenting customer issues and requestsCommunicate clearly with customers regarding services, timelines, technicians, and costsAssist customers with basic troubleshooting and help determine next steps for serviceMaintain accurate customer records and update service information in internal systemsContact customers when additional work is needed and explain changes before proceedingSupport billing and invoicing processes with attention to detailWork closely with technicians and internal team members to ensure smooth service deliveryAssist with general administrative tasks and provide backup support as needed

Qualifications

Previous administrative or customer service experience in a fast‑paced environmentStrong communication skills and comfort handling high volumes of customer interactionsAbility to manage schedules, prioritize requests, and multitask effectivelyBasic experience with invoicing, billing, or data entry preferredProficiency with Microsoft Office (Outlook, Excel)Experience in a service‑based or dispatch environment is a plus

Work Environment

This role supports a busy service and dispatch team, handling a high volume of customer interactions and technician scheduling. The environment values responsiveness, teamwork, and excellent customer service.

Job Type & Location

This is a Contract to Hire position based out of Moorhead, MN.

Pay and Benefits

The pay range for this position is $21.00 - $25.00/hr.

Eligibility requirements apply to some benefits and may depend on your job\n classification and length of employment. Benefits are subject to change and may be\n subject to specific elections, plan, or program terms. If eligible, the benefits\n available for this temporary role may include the following:\n\n
• Medical, dental & vision\n
• Critical Illness, Accident, and Hospital\n
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available\n
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)\n
• Short and long-term disability\n
• Health Spending Account (HSA)\n
• Transportation benefits\n
• Employee Assistance Program\n
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Moorhead,MN.

Application Deadline

This position is anticipated to close on May 11, 2026.

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\n\nAbout Aston Carter:\n

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.

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The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

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If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com for other accommodation options.

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