Description Director of Customer Service A rapidly growing healthcare organization is seeking an experienced Director of Customer Service to lead and evolve its customer service operations. Reporting directly to the CEO, this individual will manage an in-house team, ensuring exceptional customer experiences, operational efficiency, and strategic alignment across the organization. This leadership role requires a hands-on professional who can drive initiatives, implement best practices, and mentor staff in a dynamic, entrepreneurial environment. Key Responsibilities + Establish a customer-first culture and lead the team in delivering high-quality service across all touchpoints. + Oversee day-to-day customer service operations, including training, support, and issue resolution. + Gather and analyze customer feedback to improve service delivery and inform product development. + Collaborate with cross-functional teams to ensure alignment of service goals with broader company initiatives. + Leverage tools and platforms (CRM, help desk, analytics, QA, and knowledge management systems) to optimize performance and productivity. + Manage departmental budget and support team growth through training and development. Requirements Qualifications + 5+ years Customer Service Management Experience - Managing a growing patient/customer experience/service team. + Healthcare/Medical Device Experience where success is measured by positive patient outcomes + Proficient with platforms such as Salesforce, Freshdesk, Jira, Tableau, and related service and communication tools. + Strong leadership, communication, problem-solving, and data analysis skills. + Bachelor’s degree required + Experience implementing AI or automation in customer service operations is preferred. If you feel you could be a great fit for this position, please apply directly. You may also email your resume to "MichelleKenney@RobertHalf(.com)" for immediate consideration. Please note, only candidates local to lower Fairfield county, Connecticut will be considered for this role. This is an on-site position. Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .