Description & Requirements Smurfit Westrock (NYSE:SW) is a global leader in sustainable paper and packaging solutions. We are materials scientists, packaging designers, mechanical engineers and manufacturing experts with a shared purpose: Innovate Boldly. Package Sustainably. Guided by our values of integrity, respect, accountability and excellence, we use leading science and technology to move fiber-based packaging forward.

This is not a remote position

Hiring Immediately - Full Time 

Customer Service Coordinator - Eutaw, AL

Dayshift: 8:00 AM - 4:30PM

What we offer: 

Medical, Dental and Vision benefits available immediately401K with company matchPaid Time Off and 11 Paid Holidays Other benefits such as company paid Long-Term & Short-Term Disability, Tuition Assistance and moreAnnual Reimbursement for Safety ShoesComprehensive training with numerous learning and development opportunitiesA career with a global packaging company where Sustainability, Safety and Inclusion are business drivers and foundational elements of the daily work.

The Opportunity:

Desire to build and optimize customer relationships daily, while driving customer satisfaction.Become a main point of contact for the customer account base.Perform day to day management of the assigned accounts and have complete awareness, daily, of the top account’s activity.Accurately input POs and various categories of data.Manage inventory levels of finished goods, raw materials, etc.Actively monitor and manage Accounts Receivables/Invoicing across given accounts.Run daily reports to optimize plant operations.File and organize invoicing and POsProvide timely, detailed, and accurate reporting to internal and external audiences.Champion customer needs/concerns from the account base to the Customer Service Manager and across the internal departmentsOther duties as assigned

What you need to succeed:

High School Diploma or GED requiredAssociates Degree in Business or similar field preferredExperience in account management and customer experience preferredProficient in Microsoft Word, Excel, PowerPoint, Outlook (Essential)Superior verbal and written communication skillsDemonstrated ability to interact daily with customers at all organizational levelsWilling and able to accommodate travel when neededAstute interpersonal relationship managementPositive, professional attitudeQuality and customer service driven to consistently delight customersStrong initiative, self-motivated, proactive, and resourcefulUtilizes strong organizational and prioritization skillsTeam player who is willing to go above and beyond to help others

Candidates are required to undergo a drug screening after receiving a conditional job offer, but before starting employment.