Roles and Responsibilities

Work closely with internal department and provide service support to customers and stockist

Assist Management to retain / attract new customers and ensure that sales / stockist achieve their budgeted sales / profit targets set.

To ensure the following are done (local sales)

Documents / records are properly updated and filed (invoices, DN, CN, Sales Tax (CJ5 & exemption), quotation, complaint report, field report, customer configuration report, and correspondence).

No over stocking of finished goods (FG) especially for special colors / product to minimize dead stock by coordinating with Product Planner

Monitoring of FG inventory to ensure sufficient supply of goods to customer at all times before replenishment by liasing with customers / stockists and our Product Planner

Reduce repetition of FG request to production for the same product & liasing with Product Planner

Knowledge of any discontinuation of FG due to end of project,info to be passed on to related department for further actions

Monitoring of all deliveries to customers on time by liasing with Logistics & Production

Monitoring of any complaint login and follow ups

Assist in marketing strategy like exhibitions,trade fairs,technical sales, seminars,visiting customers / stockist etc..

New customers,ensure credit and repayment terms are set and Credit Application Form daily filed and approved before filing

Strict monitoring of Debtors control to ensure all credit and repayment terms are adhered

Reminders are duly sent out and legal actions taken against bad defaulters

Collections are closely monitored to achieve monthly projected collections

To achieve departmental and company level KPI at all times

Product rationalization info is duly passed to sales coordinators / Product Planner on affected finished goods

Ensure all procedures comply with existing ISO standards and records updated