This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.

Do you have a passion for helping others? Looking for a Collections position that values integrity and teamwork? If so, you’ll fit right in with Spectrum’s Customer Operations Collections team!

Spectrum maintains our 32 million customers by offering trailblazing products and services. Our goal is not only to exceed the expectations of our users, but our employees too!

Spectrum’s Collections team works directly with our customers, focusing on their needs and keeping them informed of all things Charter. It’s a communication-focused job that allows you to showcase your real-time problem solving skills. You’d be joining a positive team with quality expectations that values partnership, long-term career growth, and great work-life balance.

LOCATION
12238 Silicon Drive, Suite 129
San Antonio, Texas 78249
(near the intersection of IH-10 & De Zavala Road)

BE PART OF THE CONNECTION
As a Call Center Collections Professional, your focus is to communicate with inbound and outbound call traffic to collect on bad debt accounts. You will communicate directly with customers in an attempt to resolve or collect a debt. You will be in a highly collaborative team environment, colleagues supporting customers as well as each other!

WHAT OUR CALL CENTER COLLECTIONS PROFESSIONALS ENJOY MOST

Communicating with customers and assisting with their debt resolutionWorking under minimal supervisionBeing in an environment whose aim is to help you grow

ESSENTIAL RESPONSIBILITIES OF THE POSITION

Actively and consistently support all efforts to simplify and enhance the customer experience.Research accounts with debt and communicate with customers via phone.Take action based on transaction characteristics as appropriate and necessary.Maintain thorough knowledge of all current federal, state and local regulations as well as internal policies.Contact customers by phone in attempt to collect a debt.Demonstrate friendliness and professionalism when dealing with customers.Answer inquiries for customers calling in regarding their unpaid debt.Other duties as assigned to meet business needs.

WHAT YOU’LL BRING TO SPECTRUM

Qualifications

Experience: 0-2 years of Collections/Accounting experience.Experience: 0-2 years of Customer Service experience.Experience: 0-2 years of related work experience and/or training in a similar field.Skills:  Effective verbal and written communication.Education: High School Diploma or General Educational Development (GED) Certification.

Preferred Qualifications

(Essential Knowledge, Skills and Abilities)

Knowledge of basic accounting/bookkeeping, mathematics and general office procedures.Ability to apply sound judgment to billing disputes.Skill to solve practical problems with a variety of variables and limited standardization.Proficient negotiation skills.Proficient Knowledge of Microsoft Excel.Proficiency using computers, keyboards and telephone systems.Work history of accountability and dependability.Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.Bilingual (English/Spanish) preferred but not required.

CCO200 2026-69558 2026

Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.


A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.


Get to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet®, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you’ll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more.

Who You Are Matters Here We’re committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets. Learn about our inclusive culture.
FCC Unit: 13551 Business Unit: Customer Operations Zip Code: 78249

Who You Are Matters Here

We're committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. Learn about our inclusive culture.