Job Description

Customer Service Representative

Job Responsibilities

Responsibilities of this position include, but are not limited to, the following.

Order Management of Products (Order Entry, Quotations, Pricing Activities, Shipments, Delivery, Payments, Collections)
Calling to customers for payments, order status, buidling relationship for smooth business transactions
Knowledge of SAP (Sales and Distribution Module) is must
Sales Planning - Schedule Entries in SAP in reconciliation with India Sales Team
Maintaining Records: Recording customer interactions, inquiries, and transactions accurately for future reference
Resolving Customer Complaints: Addressing customer concerns, complaints, and conflicts in a professional and timely manner
Continuous Learning: Staying updated with product knowledge, industry trends, and customer service best practices
Processing Payments and Returns: Assisting customers with payment processing and handling product returns or exchanges1.
Assessing Customer Needs: Understanding customer requirements and providing appropriate solutions to meet their needs1.
Building Customer Relationships: Establishing and maintaining trust and rapport with customers through effective communication1.
Providing Accurate Information: Offering accurate and complete information about products, services, and company policies1.
Process Improvement/Efficiency - Bring in Ideas/Kaizens to improve the routines for self/team/business
Very good understanding of Order to Cash Cycle of Manufacturing Company
Knowledge of Pricing, Taxation, Delivery Notes preferred

Background & Skills

At Danfoss, we believe that a diverse and inclusive workplace fosters creativity, innovation, and a broader perspective in decision-making. When you consider this job posting, do you feel like your profile is not a perfect match? Numerous studies have found that women and people of color are more likely to apply only when they meet all requirements listed in the job posting. Even if you do not check all the boxes, we encourage you to apply anyway. We are curious to find out how you can bring new insights to the role or to Danfoss as an organization

Education- Graduate (any stream)
        
Experience- >=10 years in Order to Cash Cycle or relevant experience
        
Hirerachy- Reporting into Customer Care Lead/Manager in the organization

The ideal candidate possesses these skills. 

Communication skills-Verbal & Written
Problem solving abilities/Trouble shooting
Analytical Tool/Skills (Excel etc..)
Continuous Learning
Multitasking
Attention to Detail
Team facilitator/Player

Employee Benefits

We are excited to offer you the following benefits with your employment:

Bonus systemPaid vacationFlexible working hoursPossibility to work remotelyPension planPersonal insuranceCommunication packageOpportunity to join Employee Resource GroupsState of the art virtual work environmentEmployee Referral Program

This list does not promise or guarantee any particular benefit or specific action. They may depend on country or contract specifics and are subject to change at any time without prior notice.

Danfoss – Engineering Tomorrow

At Danfoss, we are engineering solutions that allow the world to use resources in smarter ways - driving the sustainable transformation of tomorrow. No transformation has ever been started without a group of passionate, dedicated and empowered people. We believe that innovation and great results are driven by the right mix of people with diverse backgrounds, personalities, skills, and perspectives, reflecting the world in which we do business. To make sure the mix of people works, we strive to create an inclusive work environment where people of all backgrounds are treated equally, respected, and valued for who they are. It is a strong priority within Danfoss to improve the health, working environment and safety of our employees.

Following our founder’s mindset “action speaks louder than words”, we set ourselves ambitious targets to protect the environment by embarking on a plan to become CO2 neutral latest by 2030.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or other protected category.