Description

This position will be responsible for providing support to our customers (residential solar installation companies and consumers). This role will require gaining a deep understanding of the residential solar financing industry and applying this knowledge to answer any questions and solve problems that our customers may have. This position requires availability to work rotating 9:00AM-6:00PM and 12:00PM-9:00PM EST and possible Saturdays.

Job Duties

Troubleshoot and resolve technical issues related to our proprietary software platform, solar panels, inverters, monitoring systems, and other solar components.Collaborate closely with other departments to escalate and resolve complex technical issues promptly.Provide exceptional customer service through phone, email, chat, etc.Become an expert on both financing and sales/operations workflowsBe a knowledge resource and an escalation point for our customersProvide solutions to problems while educating and training our customersDocument customer interactions with accurate and detailed interaction logsServe as a voice of the customer and work with the team to improve our program and processesWork with team members, supervisors and management to adhere to quality standards and achieve service level goalsProactively escalate potential issues or anomalies to managementIdentify and recommend improvements to our internal support tools and drive scalable solutions to support our growing customer baseCreate a positive work environment through collaborating with direct teammate

Pay and Benefits

The pay range for this position is $22.00 - $24.00/hr.

Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Juno Beach,FL.

Application Deadline

This position is anticipated to close on Jul 7, 2025.

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\n\nAbout Aston Carter:\n

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.

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The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

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If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com for other accommodation options.

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