Customer Service Center Processes Specialist
Philip Morris International
Support CSC operations by managing projects, assisting with budget planning and control, and monitoring performance KPIs. Ensure timely delivery, cost efficiency, and smooth coordination with internal teams and external partners
Main Responsibilities
Plan and manage CSC projects from start to finish.Prepare timelines, monitor progress, and resolve issues.Assist with annual budget and monthly forecasts.Track spending, report variances, and support invoicing.Monitor and report KPIs for projects and CSC performance
Skills & Requirement
Project Management: Ability to plan, execute, and monitor projects with attention to deadlines and deliverables.Analytical Skills: Ability to interpret data, track KPIs, and provide actionable insights.Communication & Collaboration: Strong interpersonal skills to work effectively with internal teams and external vendors.Problem-Solving: Proactive approach to identifying issues and implementing solutions.Technical Skills: Proficiency in MS Excel (pivot tables, formulas) & PowerPoint Organizational Skills: Ability to manage multiple tasks and prioritize effectively
WHAT WE OFFER:
13th & 14th salary
Extra days off
Flexible working time
Supplementary pension plan (III. pillar)
Life & accident insurance
MultiSport Card
Employee Assistance Program
Opportunities for career development & growth
Work for a multinational company - certified Equal Salary & TopEmploye
Legal gross salary for this position start from 2250€ / month
Confirmar seu email: Enviar Email
Todos os Empregos de Philip Morris International