At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com (https://www.jnj.com.) . As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit. **Job Function:** Customer Management **Job Sub** **Function:** Non-Technical Customer Service **Job Category:** Professional **All Job Posting Locations:** Prague, Czechia **Job Description:** **About MedTech** Fueled by innovation at the intersection of biology and technology, we’re developing the next generation of smarter, less invasive, more personalized treatments. Your unique talents will help patients on their journey to wellness. Learn more at https://www.jnj.com/medtech **We are seeking a Customer Service Capability Specialist!** **Position Overview** The CS Digital Order Health Specialist is responsible for performing end-to-end health checks of the processes and lifecycle of our transactions, from order entry to invoice delivery and returns management. This role would support SAP S4/HANA and MyMediset CS teams with troubleshooting and resolutions, ensuring the overall health and efficiency of our order management systems. **Key Responsibilities:** + Conduct thorough health checks on all processes related to order management, from initial entry to final invoice delivery and returns management. + Monitor the lifecycle of transactions to identify and resolve issues proactively. + Support troubleshooting and resolution activities in SAP S4/HANA and MyMediset systems. + Share details of unhealthy orders with key stakeholders in a timely manner. + Provide weekly summaries and reports on the health of the order management system. + Collaborate closely with CS frontline teams to ensure seamless order processing. + Work with ERP IT support and project teams to address and resolve system-related issues. + Report findings and updates to key stakeholders, ensuring transparency and accountability. **Essential knowledge and skills:** + Experience with SAP S4/HANA and MyMediset systems. + Strong problem-solving skills with a proactive approach to issue resolution. + Excellent communication skills for reporting and collaborating with various teams. + Ability to analyze data and generate meaningful insights and reports. + Detail-oriented with a focus on maintaining high-quality standards in order management. + Team player with the ability to work effectively in a fast-paced environment. **Example of a normal day:** Below is a summary of what an average day could consist of: + **Morning Review** : Review the current and growing health check dashboards for any areas requiring attention and share any impacted order lists or manual re-work items to the relevant teams across DELIVER. + **Digital Check In:** Send a summary of the health status across the board to the Market Lead & Digital Team leadership, this is where any escalations can take place. + **Issue Resolution** : Proactively identify and troubleshoot any discrepancies or issues in the order lifecycle. Work closely with ERP IT support to resolve technical problems swiftly. + **Active Team Collaboration** : Engage in regular communication with CS teams to support their needs and ensure smooth order processing. Coordinate with ERP IT and project teams to address and mitigate any system-related challenges. + **Afternoon Review:** Conduct an afternoon/end of day review of the day’s activities, ensuring all issues have been addressed and documented. Prepare for the next day’s priorities and follow-up actions. Don't miss this exceptional opportunity to join a world-class company and make a lasting impact. Apply now and be part of our ambitious team! \#LI-Hybrid \#LI-MR11 **Required Skills:** Data Analysis, Problem Solving, SAP S/4HANA **Preferred Skills:**