**Sanitary Disposal – A Waste Connections Company.** **Location:** Hermiston, OR **Schedule:** Monday–Friday, 7:45 AM – 4:30 PM **Starting Wage:** $24.96 per hour **Position Overview** Sanitary Disposal, a Waste Connections company, is seeking a reliable and customer‑focused **Customer Service Representative (CSR)** to join our Hermiston team. This role is ideal for someone who thrives in a fast‑paced call center environment, enjoys problem‑solving, and is committed to delivering exceptional service. As part of a decentralized, growth‑oriented organization, you’ll have opportunities to learn, contribute, and advance within a supportive team culture. **Key Duties & Responsibilities** **Customer Support & Communication** + Respond to high‑volume inbound calls and in‑person inquiries regarding service requests, account changes, and general customer needs. + Interview customers and accurately enter information into multiple computer systems. + Provide clear, professional communication to resolve service issues, answer questions, and promote goodwill. + Work collaboratively with other departments to resolve customer disputes and ensure service accuracy. **Account & Service Processing** + Process orders for service installation, changes, discontinuation, and turn‑ons. + Complete contract forms, determine service charges, collect deposits, and issue change‑of‑address or discontinuance orders. + Perform data entry across multiple platforms with accuracy and attention to detail. **Administrative & Operational Support** + Maintain organized files, documents, and customer records. + Assist with basic bookkeeping tasks in coordination with the accounting team. + Demonstrate proficiency in MS Word, Excel, email, and proprietary operational systems. + Provide **Scale House lunch coverage** two times per month (Saturday or Sunday). **Sales & Service Promotion** + Identify customer needs and recommend new or additional services. + Deliver service in a manner that supports customer satisfaction and company reputation. **Working Conditions** + Office‑based environment with individual workstation, computer, telephone, and headset. + Fast‑paced call center setting with repetitive tasks and minimal downtime between calls. + Noise levels may vary; calls may be monitored for quality assurance. + Extended periods of sitting, typing, and computer use are common. **Minimum Job Requirements** + Ability to read, write, comprehend, and communicate effectively in English. + Bilingual In English and Spanish preferred. + High school diploma or equivalent preferred. + **Minimum 2 years of customer service experience** (call center experience preferred). + Proficiency with MS Word, Excel, email, and data entry systems. + Strong typing and 10‑key skills. + Excellent organizational, communication, and problem‑solving abilities. + Ability to gather data, compile information, and prepare reports. What we offer our Employees. + Competitive Compensation + Performance-based career growth potential + Medical, dental, and vision insurance plans + Income Protection Plans (Life Insurance, Short Term/Long Term Disability) + 401(k) + Flexible Spending Account + Employee Assistance Program (EAP) + Emergency Travel Assistance **To be considered for any of our current openings you must complete an application at www.wasteconnections.com . Application information and additional instructions can be found once you select your position of interest.** **We offer excellent benefits including medical, dental, vision, flexible spending account, long term & short term disability, life insurance, 401K retirement and unlimited opportunities to "Connect with Your Future". A link to our benefits overview can be found here: https://careers.wasteconnections.com/why-waste-connections** **Waste Connections is an Affirmative Action/Equal Opportunity Employer (Minority/Female/Disabled/Veteran)**