Customer Service Representative, Call Center

Location: Remote, PST working hours

Schedule: 8:00am -5:00pm

Compensation: $20.00/hr - $20.50/hr
Employment Type: Full time 

Lithia & Driveway (LAD) is one of the largest global automotive retailers providing a wide array of products and services throughout the ownership lifecycle with a vision to modernize personal transportation solutions wherever, whenever, and however consumers desire.  

With a mission of "Growth Powered by People," we are propelled by our colleagues and preferred by our customers, making Lithia & Driveway the leading automotive retailer in each of our markets.  

Our success is fueled by four core values:  

·         Earning Customers for Life  

·         Improving Constantly  

·         Taking Personal Ownership  

·         Having Fun  

Our entrepreneurial, high-performance culture sets us apart, and our philosophy is straightforward: assemble a team of passionate individuals and cultivate an environment that empowers colleagues to excel.  

We’d love to have you join us on our journey!

The Customer Service Representative, Call Center will be responsible for handling inbound phones calls from customers while providing excellent customer service and accurately capturing data using company processing systems.

What You’ll Do:

Handle inbound from customers in a Call Center environment while delivering quality service

Prepare documents as needed to fulfill customer requests

Educate and counsel customers on policy terms and cancellation process

Maintain and ensure accurate, up-to-date customer account information

Place outbound calls as needed

Other duties as assigned

What You’ll Bring:  

Bilingual in Spanish preferred

Previous telephone customer service experience preferred

Ability to perform accurate data input into a variety of software

Ability to provide courteous, knowledgeable, and professional customer service both in person and on the telephone.

Strong attention to detail

Sense of urgency

Excellent communication

PC skills including knowledge and use of MS Office (Excel, Word, Windows, etc.)

We Offer Best-in-Class Industry Benefits:  

Competitive pay  

Medical, Dental, and Vision Plans  

Paid Holidays & PTO  

Short and Long-Term Disability  

Paid Life Insurance  

401(k) Retirement Plan  

Employee Stock Purchase Plan  

Lithia Learning Center  

Vehicle Purchase Discounts  

Wellness Programs  

High School graduate or equivalent, 18 years or older required. We are a drug free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.