At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world.
TE Connectivity's Customer Service Teams interact with customers, company sales and/or service representatives to handle a variety of pre-sales or post-sales service functions. They take and process transactions via phone, internet and correspondence from customers and representatives and respond to inquiries about TE’s products or services. They may promote and sell our company's products or services as well as investigate and resolve customer complaints. A key area of focus is to develop strong business relationships via TE's Extraordinary Customer Experience strategy.
Your main tasks:EXTRAORDINARY CUSTOMER EXPERIENCE:
• On-going efforts to drive seamless customer interaction by interacting efficiently and professionally towards internal and external Customers.
• A Passionate team player with Customer Focus and organizational agility, who can work under pressure and is eager to learn.
• Multitasking out of the box thinker with a positive attitude, able to listen and being patient
CUSTOMER RELATIONSHIP & SATISFACTION:
• Engaged Central point of contact for Customer on all daily inquiries and provides timely follow up and resolution of issues and inquiries
• Proactive approach towards daily operations and proactive communication to Customer and liaises with parties to come up with solutions for open and upcoming matters, ex- and internal.
• Problem solving skills as well as negotiating skills are necessary to succeed
• Able to drive Escalations by taking decisions and thinking in solutions
• Customer focus with continues improvement mindset
• Good communication skills, verbal and non-verbal
• Customer-oriented, independent work
• Success-oriented, open-minded, organized, resilient even in stressful situations
• Team player and confident single performer
• Willingness in an international team work
• Customer Care Experience Minimum 3 years
• Knowledge of SAP preferred
• Salesforce.com knowledge preferred
• Supply chain or logistic background would be an asset,
• Good time management and ability to priorities tasks
• Pro-active and responsive to customer (internal and external) requirements
LANGUAGE:
• Fluency in English & French
ABOUT TE CONNECTIVITY
TE Connectivity plc (NYSE: TEL) is a global industrial technology leader creating a safer, sustainable, productive, and connected future. Our broad range of connectivity and sensor solutions enable the distribution of power, signal and data to advance next-generation transportation, energy networks, automated factories, data centers, medical technology and more. With more than 85,000 employees, including 9,000 engineers, working alongside customers in approximately 130 countries, TE ensures that EVERY CONNECTION COUNTS. Learn more at www.te.com and on LinkedIn, Facebook, WeChat, Instagram and X (formerly Twitter).
IMPORTANT NOTICE REGARDING RECRUITMENT FRAUD
TE Connectivity has become aware of fraudulent recruitment activities being conducted by individuals or organizations falsely claiming to represent TE Connectivity. Please be advised that TE Connectivity never requests payment or fees from job applicants at any stage of the recruitment process. All legitimate job openings are posted exclusively on our official careers website at te.com/careers, and all email communications from our recruitment team will come only from actual email addresses ending in @te.com. If you receive any suspicious communications, we strongly advise you not to engage or provide any personal information, and to report the incident to your local authorities.
Across our global sites and business units, we put together packages of benefits that are either supported by TE itself or provided by external service providers. In principle, the benefits offered can vary from site to site.