An Amazon Customer Service Associate is a critical part of our mission to deliver timely, accurate and professional customer service to all Amazon customers.  This vital position requires an action-oriented, flexible problem-solver who will assist customers in expediting orders and correcting post-sales problems.  Associates communicate with customers primarily through mail, chat and phone and utilize a variety of software tools to navigate customer accounts, research and review policies and communicate effective solutions in a fun and fast-paced environment. 

Knowledge & Skills Required 
      
Communication Skills:
  Excellent communication skills (written and verbal)Ability to communicate correctly and clearly with all customersExcellent documentation skillsGood comprehension skills – ability to clearly understand and state the issues customers presentAbility to concentrate – follow customers issues without distraction to resolutionGood composition skills – ability to compose a grammatically correct, concise, and accurate written responseWork successfully in a team environment as well as independently  
Computer Knowledge/Skills:
  Ability to use a desktop computer systemFamiliarity with Windows XP, Microsoft Outlook, Microsoft Word and Internet ExplorerExcellent typing skillsDemonstrates understanding of the Internet, Amazon.com website, and competitor websitesDemonstrates an ability to successfully navigate websitesDemonstrates a proficient knowledge of email applicationsDemonstrates an ability to learn in various mediaAbility to successfully adapt to changes in the work environment  
 Customer Focus:
  Excellent customer service skills, including maintaining focus on the customer issue in a fast-paced environmentAbility to empathize with and prioritize customer needsDemonstrates interpersonal skills with a diverse customer baseDemonstrates conflict resolution, negotiation, and de-escalation skillsDemonstrates ownership to resolve challenging customer issues, escalating when necessaryAbility to determine customer needs and provide appropriate solutionsMaintain regular and reliable attendance, including the daily schedule as assignedFlexible with the working schedule; may be expected to work weekends, holidays and eventsAbility to work overtime as required by business - as much as 60 hours a week, most often occurring in the weeks surrounding the Christmas holiday season  
Problem Solving Skills:
  Effective problem solving skills including decision making, time management and immediate prioritization of tasks as assignedAbility to approach problems logically and rationallyAction oriented and self-disciplinedOrganized and detail-orientedAbility to quickly and effectively prioritize work time in various departments to meet business needAbility to maintain composure in highly escalated situationsQualified candidates will be comfortable in a multi-tasking, high-energy environment. They will be creative and analytical problem solvers with a passion for excellent customer service