**Avant de postuler à un emploi, sélectionnez votre langue de préférence parmi les options disponibles en haut à droite de cette page.** Découvrez votre prochaine opportunité au sein d'une organisation qui compte parmi les 500 plus importantes entreprises mondiales. Envisagez des opportunités innovantes, découvrez notre culture enrichissante et travaillez avec des équipes talentueuses qui vous poussent à vous développer chaque jour. Nous savons ce qu’il faut faire pour diriger UPS vers l'avenir : des personnes passionnées dotées d’une combinaison unique de compétences. Si vous avez les qualités, de la motivation, de l'autonomie ou le leadership pour diriger des équipes, il existe des postes adaptés à vos aspirations et à vos compétences d'aujourd'hui et de demain. **Fiche de poste :** Marken, UPS Healthcare Precision Logistics (formerly Marken, MNX & Polar Speed), the clinical and advanced therapy subsidiary of UPS Healthcare, unites expertise across healthcare and complex secure logistics to drive the success of our clients through innovation. **Main Purpose:** To provide an enhanced level of customer services and operational support. Customer Services agent will deal with shipment specific and other service-related issues. **Main Duties and Responsibilities** To monitor all inbound and outbound shipments on daily basis to ensure that shipments are delivered within agreed time frames. To advise customers on daily basis of any services related issues (Customs detentions, eta flights/trucks). Working with customers on daily basis with the aim of developing an excellent working relationship. Analysis of repetitive operational problems and development of possible service solutions. Advise customer latest booking times and documentation required. Booking shipment with use of marken booking system. Supporting other departments within Marken – Customer Relationship Management/Transport/Operations and Sales Supplying customers with Marken Service information, Potential customer information to be given to the Sales department _._ **General** + Work towards developing a partnership between Markenand the Customer by gaining an understanding of the Customer’s specific industry requirements, and the Logistical requirements complexity that this placeson Marken. + The quest for speed, together with specific logistics requirements, has put increased pressure on Marken to provide high quality Customer solutions. + Extensive contact with CustomerRepresentatives. + Extensive contact with local and regionalAviation and other relevantoperational locations. Extensive contact with Operations/Logistics divisions Marken + Participate inscheduled meetings to discuss services performance and concerns. + Form working relationships and other an understanding of other department within the customer’s organization. + Complete and thorough understanding of Aviation/Airline Networks Excellent communication skills with the ability to influence others. + Excellent problem solving and prioritization skills essential. **Type de contrat:** en CDI _Chez UPS, égalité des chances, traitement équitable et environnement de travail inclusif sont des valeurs clefs auxquelles nous sommes attachés._