Customer Service Associate (German-speaking)

Our client is a global leader in premium mobility solutions, known for its commitment to innovation, quality, and customer satisfaction. With a strong presence across international markets, the company offers a wide range of high-end products and services designed to enhance the driving experience and support the transition to sustainable mobility. This role is part of a newly established customer contact center, developed to support a highly influential client in the automotive industry. The center is focused on delivering exceptional service and building long-term customer loyalty through personalized, high-quality interactions. The organization is recognized for its customer-centric approach, investing heavily in digital transformation, electric vehicle technologies, and loyalty programs that strengthen long-term relationships with both individual customers and business partners. Location: Hybrid (2 days in-office, 3 days remote) – Budapest
Schedule: Full-time, Monday to Friday 8am - 5pm 
Contract Type: Permanent

 

Role Overview

This position is ideal for individuals passionate about delivering outstanding customer experiences. As a Customer Service Associate, you will be the first point of contact for customers, handling inquiries and resolving issues across multiple communication channels. You’ll be empowered to make decisions that enhance customer satisfaction and loyalty, while working in a supportive, team-oriented environment.

 

Key Responsibilities

Handle customer inquiries via phone, email, and live chat with professionalism and empathy Provide accurate information on products, services, and features Assist with delivery updates, warranty concerns, compensation claims, and other service-related matters Support loyalty program inquiries and collaborate with internal teams to resolve issues Use CRM tools and knowledge bases to resolve complaints effectively Document interactions accurately and follow up as needed Contribute to team initiatives and share feedback to improve service quality Mentor and support colleagues, including during absences Stay informed on product updates and assist in training material development Perform additional tasks as assigned by management

 

Candidate Profile

Prior experience in customer service required; experience in call centers or the automotive sector is a plus Fluent in German (written and spoken); English proficiency is an advantage Comfortable working in fast-paced environments Strong communication, active listening, and conflict resolution skills Ability to remain calm and solution-focused under pressure Excellent organizational and time management abilities High attention to detail and reliability Proficient in Microsoft Office and digital communication tools Experience with dual-monitor setups and multiple systems is beneficial Completion of structured training or similar experience is a plus

 

What’s Offered

All necessary equipment provided (laptop, monitor, headset, etc.) 20 days of leave + additional days based on seniority (1-10 days) Comprehensive onboarding and continuous learning opportunities Access to internal training programs and development platforms Recognition and rewards through an employee benefits system Participation in team and corporate events and a collaborative work culture

 

Additional Information

Initial 30 days training period: all training will be on-site - client based. Inclusive and diverse workplace culture Equal opportunity employer

 

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