Job Title: Customer Service Associate (12 month Contract)

Start: June 2026- June 2027

Schedule: Hybrid – Monday & Friday remote; Tuesday–Thursday onsite

Hours: Monday–Friday, 8:15 AM – 5:00 PM (CST)

Position Summary

We are seeking a Customer Service Associate to provide prompt, professional support to members, internal teams, and external contacts. This role is responsible for handling a high volume of inquiries related to benefit and pension programs, as well as general organizational services. The ideal candidate is resourceful, detail-oriented, and committed to delivering high-quality service while meeting performance standards.

Key ResponsibilitiesProvide front-line phone support, addressing a wide range of questions and concerns with professionalism and efficiencyAssist with select specialized inquiries and route complex issues to appropriate teamsMaintain working knowledge of all contact center subject areas and adapt to call volume needsParticipate in training to stay up to date on programs, services, and organizational initiativesRespond to member requests, troubleshoot issues, and provide effective resolutionsAccurately log and track calls, emails, and inquiries within internal systems, ensuring follow-through to resolutionSupport multiple inbound phone lines, including main contact center and service-specific linesDevelop and maintain knowledge of group insurance and pension-related processesIdentify and escalate compliance or customer complaint issues as appropriateTransfer calls to subject matter experts when necessary, ensuring proper documentation and contextContribute to root cause analysis and continuous improvement effortsMaintain confidentiality and adhere to data security and privacy standardsSupport additional projects and responsibilities as assignedQualifications

Education:

High School Diploma or GED requiredAssociate’s degree in Business or related field preferred

Experience:

Minimum 1 year of customer service experience in a call center or benefits/insurance environmentOR Associate’s degree with at least 6 months of relevant experienceSkills & CompetenciesStrong verbal and written communication skills with the ability to engage diverse audiencesAbility to quickly learn new systems, tools, and processesExcellent organizational skills with the ability to manage multiple prioritiesStrong problem-solving skills and ability to analyze issues and determine appropriate solutionsAbility to de-escalate challenging customer interactions professionally and effectivelyTeam-oriented with strong collaboration and follow-throughComfortable working in a fast-paced, high-volume environmentProficient in Microsoft Office (Excel, Word, Outlook, PowerPoint)Strong attention to detail and sound judgment when escalating issues

Job Type & Location

This is a Contract position based out of Lincoln, NE.

Pay and Benefits

The pay range for this position is $20.00 - $25.00/hr.

Eligibility requirements apply to some benefits and may depend on your job\n classification and length of employment. Benefits are subject to change and may be\n subject to specific elections, plan, or program terms. If eligible, the benefits\n available for this temporary role may include the following:\n\n
• Medical, dental & vision\n
• Critical Illness, Accident, and Hospital\n
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available\n
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)\n
• Short and long-term disability\n
• Health Spending Account (HSA)\n
• Transportation benefits\n
• Employee Assistance Program\n
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a hybrid position in Lincoln,NE.

Application Deadline

This position is anticipated to close on May 28, 2026.

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\nAbout Aston Carter\n\n

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.

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The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

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If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com for other accommodation options.

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San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

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Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

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Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.

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