Company Description

USA Beauty is the nation’s leading network of beauty industry events, connecting professionals, students, and brands from around the globe through live, virtual and hybrid events, specialist digital content and actionable data solutions. Through our growing portfolio of shows, we join together our unique experience, expertise, and skills in our mission to bring beauty to the world.

People are the core of all that we do, and we are proud to serve the beauty community every step of the way. Our business welcomes all representatives of the professional beauty industry to meet with top brands from around the globe, get hands-on education, shop, connect with their community, and stay up to date with the hottest trends.

Using our experience and proven industry insight, we are passionate about creating platforms for our customers to connect and shaping environments that enable businesses to flourish.

Job Description

This role is based in our Orlando, FL office

As a Customer Service Associate, your primary responsibility will be to support Informa Markets' US Beauty, which encompasses prestigious events such as Premiere and Cosmoprof. Additionally, you will assist with the US Boating events as needed, based on business requirements. Your role will involve delivering exceptional customer service through multiple channels, including phone, email, and chat communications. You will be tasked with addressing inquiries, resolving issues, and providing accurate information to ensure a seamless experience for participants. Your commitment to excellence in service will significantly contribute to the overall success of the events.

Key Responsibilities

Customer Service Excellence

Serve as the primary point of contact for customer inquiries related to SFV Boating and US Beauty eventsProvide professional and energetic customer service via phone, email, and chatRespond to varying volumes of customer communications based on event schedulesSupport major events including Premiere Orlando, Cosmoprof, and US Boating events such as the Fort Lauderdale International Boat Show

Event Support

Embody and exuberate a Customer First mentality; working with our attendees before, during and after the event to exceed their business objectivesExecute outbound call campaigns to previous and prospective attendees and competitors to educate on our shows and offeringsCollaborate with event operations, and other cross functional teams to ensure information shared onsite is accurate and effectiveProvide on-site customer service support at key events as neededGather feedback from attendees to improve future eventsSupport CS Manager with the managing program logistics pre- and post-show as well as onsite support

Administrative Duties

Maintain accurate customer records in CRM systems (Salesforce Service Cloud)Identify trends in customer feedback and recommend improvementsAssist with special projects as assigned

 

Qualifications

Required Skills & Experience

Minimum 2 years of customer service experienceCollege degree or equivalent work experienceExperience with Salesforce, Zendesk, Freshdesk, or a similar softwareStrong phone etiquette and professional email communication skillsPositive energy and professional demeanorOmni-channel contact center system experience with reporting capabilityYou have strong attention to detail and excellent written and verbal skills - you're able to articulate yourself in a clear and concise manner, even during escalated interactionsQuickly learn and adapt to new systemsHighly organized and detail-oriented, with excellent ability to balance multiple projects at once, giving priority where it is neededExcellent communication skills, both verbal and writtenEffective interpersonal skills and relationship-building skills

Preferred Qualifications

Knowledge of the boating industry and/or beauty industrySpanish language skills preferredUnderstanding of exhibition and event operationsExperience with customer service in a B2B and B2C environment

Additional Information

We offer:

Competitive Compensation PackageAccess to LinkedIn Learning and other development/training opportunitiesHealth and Wellness Benefits (medical, dental, eye)401K and MatchingGenerous PTO policyWork-life balance

The salary range for this role is $47,000- $53,000 based on experience. 

This posting will automatically expire on 10/20/2025.              

We’re not solely focused on a checklist of skills. We champion energy and ambition, and look for colleagues who will roll their sleeves up, join in and help make things happen. If it sounds like a match and you have most – although not all – of the skills and experience listed, we welcome your application.

At Informa, you'll find inclusive experiences and environments where all perspectives and backgrounds are welcomed. As part of this approach and our diversity and inclusion commitments, we are also formally an Equal Opportunities Employer. This means we base decisions on relevant qualifications and merit and do not discriminate on the basis of key characteristics and statuses, including all of those protected by law. Ask us or see our website for full information.

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