Kforce has a client that is seeking a Customer Service Associate in New York, NY. Overview: Are you passionate about delivering exceptional customer experiences? Do you thrive in a polished, professional environment where attention to detail and teamwork are key? Join our dynamic Customer Service team in the heart of Midtown Manhattan and become part of a legacy of excellence. As a Customer Service Associate, you will be the welcoming face for watch owners seeking after-sales service. In this role, you will work closely with expert watchmakers and service professionals to ensure every customer interaction is seamless, informative, and memorable. Duties: * Customer Service Associate will greet and assist customers with professionalism and warmth * Guide clients through the repair and service process with clarity and care * Handle luxury timepieces with precision and respect * Manage service documentation, data entry, and administrative tasks * Collaborate with internal teams to ensure timely and high-quality service delivery * As a Customer Service Associate, you will maintain awareness of service policies across modern, classic, vintage, and restoration categories * Support back-office operations and contribute to team goals