Customer Service Apprenticeship

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Location: East Midlands Airport

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Apprenticeship: Customer service practitioner - Lvl 2 (18 month fixed-term Contract)

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About us

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DHL Express UK is part of the Deutsche Post DHL Group - the world’s most international company. We operate in more than 220 countries and territories worldwide, enabling us to provide exceptional national and international career development opportunities. Within DHL Express’s pursuit to beThe Logistics Company of the Worldwe engage in a number of initiatives such as – Go Teach, Go Green and Go Help.

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Kickstart Your Career with DHL – Frontline Customer Service Apprentice

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Are you passionate about delivering great customer experiences? Ready to earn while you learn and grow with a global logistics leader? Join us at DHL as a Frontline Customer Service Apprentice – and be at the heart of the action from day one.

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About the Role

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As a Customer Service Apprentice, you’ll be the friendly voice behind the DHL brand – the first point of contact for our valued customers. Whether it’s helping them book shipments, tracking deliveries, or upselling our premium services, you’ll play a key role in making their experience smooth, professional, and memorable.

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You’ll gain hands-on experience in a fast-paced call centre environment while working towards your Customer Service qualification. With expert training, dedicated support, and real responsibility, you’ll be set up for long-term success.

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What You’ll Do

\n\nRespond to customer enquiries, offering tailored advice on our products and services\nMaximise booking conversions and promote value-added DHL offerings\nResolve tracking enquiries quickly and accurately, boosting first-time resolution rates\nHandle objections with professionalism and empathy to restore customer confidence\nSpot and share potential business opportunities with the Sales team\nAccurately input booking data and validate customer information\nEnsure customers are aware of delivery restrictions and additional requirements\nEducate customers on DHL’s digital tools and self-service options\nProvide pricing and delivery quotes, and update bookings as needed\n\n

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What You’ll Learn

\n\nOutstanding communication and problem-solving skills\nSales and negotiation techniques\nThe inner workings of global logistics and customer service\nProfessionalism, teamwork, and time management\nAnd much more – all while working towards a nationally recognised qualification!\n\n

Why Join DHL?

\n\nWork with one of the most respected logistics companies in the world\nGet paid to learn, with full support throughout your apprenticeship\nBuild a career with real opportunities for development and progression\nBe part of a supportive, inclusive, and high-performing team\n\n

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Ready to launch your customer service career with a company

Your Profile – Skill sets and Attributes

\n\nGood communication skills (written and verbal)\nStrong IT skills\nWillingness to learn\nAbility to adapt to change\nAbility to work towards deadlines\nAbility to work independently and as part of a team\nA desire to progress your career within a customer service environment\nExperience of working with MS Word & Excel is extremely desirable\n\n

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Education/Qualifications

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English & Maths – C or above (preferred)

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Our Promise to You

\n\nFull support with your studies including 20% off the job activities\nAn excellent pay structure\nAnnual leaveentitlement pro rata based on contract period\nWork in a rapidly growing industry, with career development\nInternal training programme\nModern and well-maintained fleet\nAs well a competitive hourly rate you have access to some other fantastic optional benefits such as Cycle2Work Scheme, and discounts and savings on 1000’s of retailers.\n\n

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What’s Next?

\n\nApply now and upload your CV online.\nPlease note: Due to the nature of our business, we are regulated by the CAA (Civil Aviation Authority), therefore it is compulsory for all applicants once offered employment to provide a full 5 year employment history. Additional to this we are required to carry out a Criminal Record check.\n\n

DHL Express is a #4 UK Best Place to Work and a Global Top Employer (for the eighth consecutive year).

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Privacy Notice

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DHL International (UK) Ltd, act as a “Data Controller” and as per our responsibilities in line with the General Data Protection Regulations (GDPR) we take data protection very seriously and understand the importance of protecting your privacy and Personal Information. We collect and use your Personal Information in accordance with our Privacy Policy which will be supplied to you as part of our recruitment process.

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