Customer Service & Order Management SpecialistOverview

We are seeking a detail-oriented Customer Service & Order Management Specialist to serve as the primary point of contact for customers and OEM partners. This role manages inquiries, processes orders, and resolves issues from start to finish while ensuring accuracy, responsiveness, and customer satisfaction in a fast-paced environment. Automotive industry experience is highly preferred.

Key ResponsibilitiesAct as the main point of contact via phone, email, chat, and in-personHandle customer inquiries related to products, parts, orders, pricing, warranties, and account supportProcess and manage orders from entry through completion, including tracking and updatesMonitor shipments and proactively communicate order status or delaysResolve customer issues by identifying root causes and delivering effective solutionsMaintain accurate records and documentation in HubSpot CRMRespond to all customer communications promptly and professionallySupport warranty claims, parts replacements, and related documentationCollaborate with internal teams to ensure timely and accurate fulfillmentEscalate complex issues as needed while maintaining ownership through resolutionQualificationsCustomer service experience in a fast-paced or high-volume environmentExperience in the automotive industry (auto parts, dealership, repair shop, or OEM) strongly preferredFamiliarity with automotive parts, service processes, or order workflows is a plusExperience with order processing and CRM systems (HubSpot preferred)Strong communication skills across phone, email, and chatExcellent attention to detail and data entry accuracyAbility to manage multiple priorities and work independentlyStrong problem-solving and conflict resolution skillsProficiency in Microsoft OfficeWork EnvironmentOnsite, team-oriented office settingHigh-volume communication across multiple channelsStrong focus on accuracy, responsiveness, and collaborationJob Type & Location

This is a Contract to Hire position based out of Maryville, TN.

Pay and Benefits

The pay range for this position is $20.00 - $23.00/hr.

Eligibility requirements apply to some benefits and may depend on your job\n classification and length of employment. Benefits are subject to change and may be\n subject to specific elections, plan, or program terms. If eligible, the benefits\n available for this temporary role may include the following:\n\n
• Medical, dental & vision\n
• Critical Illness, Accident, and Hospital\n
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available\n
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)\n
• Short and long-term disability\n
• Health Spending Account (HSA)\n
• Transportation benefits\n
• Employee Assistance Program\n
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Maryville,TN.

Application Deadline

This position is anticipated to close on May 20, 2026.

\n

\n\nAbout Aston Carter:\n

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.

\n\n

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

\n

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com for other accommodation options.

\n\n