Company Description AbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas – immunology, oncology, neuroscience, and eye care – and products and services in our Allergan Aesthetics portfolio. For more information about AbbVie, please visit us at www.abbvie.com. Follow @abbvie on X, Facebook, Instagram, YouTube, LinkedIn and Tik Tok (https://www.tiktok.com/@abbvie) . Job Description Reporting to the Customer Service Manager, the Customer Service Analyst will: + Create new Customer setup requests and give the first stage approval for new accounts. + Initiate and approve amendments to existing accounts. + Be responsible for front line support for blocked customer orders, involving contacting customers and managing the order block removal through SAP + Handle Customer Complaints in the first instance + Generate proforma invoices when required + Receive general customer enquiries and work to resolve where possible + Contact customers to obtain information as required + Communicate with internal departments, sales teams and customers to complete order processing functions + Liaise with the BPO (Business Process Outsourcing) and FSS (Financial Shared Services) departments to ensure all areas of the sales order are accurately recorded and processed + Support the training of new starters + Responsible for understanding and complying with all company policies and procedures + Other responsibilities as assigned by Supervisor Qualifications + Strong Customer service experience required + Must be confident talking to customers on the phone + Customer complaint handling experience preferred + Excellent communication skills (Orals and Written) + Prior SAP experience preferred Systems + SAP + Microsoft Suite, including, basic Excel Business Knowledge + Customer Service + Pharmaceutical Industry background (preferred) Additional Information AbbVie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives and serving our community.  Equal Opportunity Employer/Veterans/Disabled. US & Puerto Rico only - to learn more, visit https://www.abbvie.com/join-us/equal-employment-opportunity-employer.html US & Puerto Rico applicants seeking a reasonable accommodation, click here to learn more: https://www.abbvie.com/join-us/reasonable-accommodations.html