Company Description

Company Description

We recruit, train, and retain the very best logistics and technical experts the world over.We love to promote from within—more than 50 percent of our staff of more than 18,000 employees has been at Expeditors for five years or more.Our high retention rate is influenced our philosophy that our people are our greatest asset, we pride ourselves in hiring for attitude and training for skill.

For more information on the company, please visit our website: 

https://www.expeditors.com/careers

Job Description

Scope of Position:  

Ensure the timely and accurate billing for all customers, the timely movement of freight and information, while providing exceptional customer service within the Air Import department.

Position Schedule:  Monday-Friday 07:30 AM – 04:30 PM

Major Duties and Responsibilities:  

Ensure smooth and timely freight process flowEnsure accurate and timely data entry into our invoice / operating systemComplete billing reports on daily basis (INB, F2F, FDS, Settlement Report)Ensure documents are timely sent to customer or broker for customs purposesEnsure timely delivery/dispatch of freight to customers for Import shipmentsUse Air Import Workflows on daily basisInteract with our customers in arranging their international shipments, meeting customer service standardsFollow up on customer emails showing exceptional customer serviceContribute to maintain strong relationships with suppliers (airlines, trucking companies, and others)Ensure compliance at all times to regulations. This includes internal policies and procedures such as Operational Process Standards (OPS) and external government regulations or customer's policies / requirements.Understand department process flow, constantly looking for areas of improved efficiencyEnsure all customers' standard operating procedures are followed and updatedMeet KPI standards, as per the company proceduresOverseas communications, timely responses to emails and requests (internal and external)

Qualifications

Minimum Qualifications: 

High School Degree or equivalent requiredSuccessful candidates must pass a background checkMust be legally authorized to work in the United StatesMust not require future sponsorship for employment visaFluent in English, both written and verbalMust have the ability to work overtime in support of the department’s needsMust be able to commute to the city of Hawthorne, CAComfortable with numbers and basic mathematical skillsComfortable working in a professional business environment

Desired Qualifications: 

Associates or Undergraduate Degree PreferredGood computer skills (Word, Excel, and familiarity with PowerPoint)Ability to multi-task and prioritize throughout the workday while remaining focused and organizedDemonstrated ability to be proactive in thought and actionStrong organizational skillsAnalytical with a strong attention to detailEffective interpersonal skills, including proven ability to listen, comprehend, effectively communicate clearly and concisely to obtain positive resultsAbility to work independently and in a collaborative team environmentWilling to pitch in and help on last minute projects or assist team membersExcellent written, verbal, and interpersonal communication skillsHas a demonstrated strong work ethic, and reliability

Additional Information

Reporting Structure

Lead Agent, Supervisor and Manager

Additional Information

Expeditors offers excellent benefits:

Paid Vacation, Holiday, Sick TimeHealth Plan:  Medical, Prescription Drug, Dental and VisionLife and Long-Term Disability Insurance401(k) Retirement Savings Plan (US only)Employee Stock Purchase PlanTraining and Personnel Development Program

All your information will be kept confidential according to EEO guidelines.

Hourly/Salary rate range: $19.00-$28.00 per hour

All your information will be kept confidential according to EEO guidelines.