Position Overview We are seeking a dedicated and customer‑focused Customer Service Agent to support our customers and internal teams. The ideal candidate will have 3+ years of customer service experience, preferably within a manufacturing or industrial environment, and be comfortable handling order processing, customer inquiries, and cross‑functional communication in a fast‑paced setting. This role plays a critical part in ensuring customer satisfaction by providing timely, accurate, and professional support throughout the order lifecycle. Key Responsibilities + Serve as the primary point of contact for customer inquiries via phone, email, and internal systems + Process customer orders, changes, returns, and credits accurately and efficiently + Coordinate with production, scheduling, shipping, sales, and quality teams to resolve customer issues + Communicate order status, lead times, delays, and delivery updates to customers + Address and resolve customer concerns while maintaining a high level of professionalism + Maintain accurate customer records, order details, and documentation in ERP/CRM systems + Support continuous improvement initiatives related to customer experience and internal processes Required Qualifications + 3+ years of experience in a customer service role + Strong communication and problem‑solving skills + Experience working with ERP or CRM systems + Proficiency in Microsoft Office (Outlook, Excel, Word) + Ability to manage multiple priorities in a fast‑paced environment + Strong attention to detail and organizational skills Preferred Qualifications + Customer service experience in a manufacturing, industrial, or distribution environment + Experience supporting B2B customers + Familiarity with order‑to‑cash or supply chain processes Job Type & Location This is a Contract to Hire position based out of New Berlin, WI. Pay and Benefits The pay range for this position is $21.00 - $23.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in New Berlin,WI. Application Deadline This position is anticipated to close on Feb 13, 2026. About Aston Carter: Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com (%20astoncarteraccommodation@astoncarter.com) for other accommodation options.