**Location:** Jeddah, Saudi Arabia **Workplace Type:** On-site. **Department:** Customer Service **Reports To:** Call Center Supervisor **Employment Type:** Full-Time **Position Summary** Interact with customers to provide and process information in response to inquiries, concerns and requests about products and services, Responsible for acting as a liaison between customers and companies. Assists with complaints, orders, errors, account questions, billing, cancelations, and other queries. **Key Responsibilities:** + Answer incoming calls and respond to customer inquiries in a timely and professional manner in both languages (Arabic-English) + Provide accurate information regarding products, services, and company policies. + Resolve customer complaints and issues effectively, ensuring a positive customer experience. + Document all customer interactions accurately in the system. + Meet or exceed performance metrics, including call handling time, customer satisfaction scores, and resolution rates. + Participate in training and development activities to enhance skills and knowledge. **Qualifications:** + High school diploma or equivalent; associate degree preferred. + Previous experience in a customer service or call center role + Proficient in using computer systems and software.