Role Purpose
The Customer Contact Representative Plain is responsible for acting as a liaison, between customers and the company. Assists with complaints and different services as required by the customer. Coordinates the handling of difficult and/or unusual situations.  

Key Responsabilities
•    Deal and respond customer inquiries either by telephone, electronically or face to face. 
•    Obtain and evaluate all relevant information to handle product and service inquiries.
•    Provide pricing and delivery information.
•    Perform customer verifications.
•    Set up new and manage customer accounts.
•    Process orders, forms, applications and requests.
•    Raise unsolved requisitions to a higher level resource. 
•    Keep updated records of customer interactions and transactions, details of inquiries, comments and /or complaints. 
•    Prepare and keep updated customer database and activity reports.
•    Maintain effective communication with departmental resources for problem  resolutions. 
•    Perform specials projects and other related duties as assigned. 
 

Requirements 
•    Associate Degree or equivalent. 
•    Excellent communication skills. 
•    Ability to type. 
•    Knowledge of administrative procedures. 
•    Data collection and ordering. 
•    Strong decision and problem solving skills. 
•    Demonstrate flexibility and adaptability to work in a fast moving and challenging environment.
•    Proficiency in MS Office (Word, Excel and Power Point). 
•    Intermediate knowledge of the structure and content of the English and Spanish Language.     
Experience
•    Two (2) years or more of experience in Customer Service and/or Call Center Setting.