Position: Customer Service Agent

compensation: $25.00 per hour

Available Schedule: Monday through Friday, 9:00 AM - 5:30 PM

Company Overview:

Omni Logistics is a global provider of air, ocean and ground services, including supplemental services for enterprises dependent on the efficient movement of high value freight. Omni Logistics is a wholly owned subsidiary of Forward Air, a leading asset-light provider of transportation services across the United States, Canada and Mexico. We provide expedited less-than-truckload services, including local pick-up and delivery, shipment consolidation/deconsolidation, warehousing, and customs brokerage by utilizing a comprehensive national network of terminals. In addition, we offer truckload brokerage services, including dedicated fleet services, and intermodal, first- and last-mile, high-value drayage services, both to and from seaports and railheads, dedicated contract and Container Freight Station warehouse and handling services. We are more than a transportation company. Forward is a single resource for your shipping needs.

Core Responsibilities & Duties:

Responds to customer inquiries and maintain customer accounts according to specific guidelines and proceduresResearch information to solve customer service problemsDocument and record monthly activities for period end reportingProvide work coverage for other employees’ absences when necessaryAnswer incoming customer calls and provide detail informationNotify customers daily of freight availability Data entry (domestic and international bills)Perform daily audits on all outbound shipmentsConsistently monitor e-mail request and provide detail information in a timely fashionRegular and dependable attendanceOther duties as assigned

Job Requirements & Qualifications:

General understanding of excel functions and how to manage email rules within Microsoft OutlookKnowledge of customer service practices and administrative proceduresStrong attention to detail and ability to multitaskProficient in the use of standard office software applicationsExcellent verbal and written communication skillsExemplary customer service skills are requiredAbility to work cooperatively with others at all levels of the organizationAbility to work with minimal supervisionKnowledge of warehouse management system SAP is a plus

 

What We Offer:

Competitive base salaryPaid time off within the first year of employment, sick time and holidaysCompany provided life insuranceHealth, vision, and dental insurance optionsCommuter benefit planOptional supplemental life insurance401(k)Wellness programA great place to work with a terrific culture

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