Driveway.com | Customer Service Agent

Location: Driveway Office – Medford, OR
Pay: $22/hour + Bonus Incentives
Schedule: Open Availability Required

Driveway is where car buying and selling meets convenience—with no haggling, no pressure, and no leaving your couch. We’re the digital retail arm of Lithia & Driveway (LAD) and we’re on a mission to make car ownership easy, transparent, and dare we say... enjoyable. Backed by a network of nearly 300 dealerships across the U.S, Driveway blends the best of tech and human touch to deliver a smarter, smoother experience. We’re big on innovation, big on people, and always driving forward. Come ride with us! 

As a Customer Service Agent, you'll play a vital role in supporting our customers through their digital car purchase journey. You'll act as a trusted advisor, problem-solver, and champion of customer satisfaction—all while enjoying great pay, bonus potential, and opportunities for growth.

What You’ll Do:

Serve as the main point of contact, guiding customers through their vehicle purchase with clarity, confidence, and care.

Answer questions, explain next steps, and provide timely updates via phone, text, and email.

Help customers understand financing options, set accurate expectations, and collect essential documents like driver's licenses and insurance.

Coordinate with internal teams to ensure smooth processing and delivery.

Go above and beyond to ensure customers feel heard, respected, and valued.

Keep detailed notes, manage timelines, and resolve concerns quickly and professionally.

What You Bring:

Customer-First Mindset: You genuinely enjoy helping others and know how to make someone’s day.

Sales Savvy: Experience in sales or service roles where you've explained options and closed deals with confidence.

Excellent Communicator: Friendly, clear, and professional across all channels (phone, email, text).

Detail-Oriented & Organized: You keep track of multiple customers without letting anything slip.

Quick Thinker: You stay calm under pressure and solve problems with a positive, can-do attitude.

We offer best in class industry benefits:

Competitive pay

Medical, Dental and Vision Plans

Paid Holidays & PTO

Short and Long-Term Disability

Paid Life Insurance

401(k) Retirement Plan

Employee Stock Purchase Plan

Lithia Learning Center

Vehicle Purchase Discounts

Wellness Programs

High School graduate or equivalent, 18 years or older required. We are a drug free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.