*D.R. Horton, Inc., the largest homebuilder in the U.S.,*was founded in 1978 and is a publicly traded company on the New York Stock Exchange. It is engaged in the construction and sale of high quality homes designed principally for the entry-level and first time move-up markets. The Company also provides mortgage financing and title services for homebuyers through its mortgage and title subsidiaries. Please visit our website atwww.drhorton.comfor more information. *D.R. Horton, Inc.*is currently looking for an*_Customer Service Advocate_*. The right candidate will work with homeowners to ensure that all walk items are completed by superintendent in a timely manner. Responsible for completion of first 30-day warranty issues. Maintains constant open line of communication with homeowner throughout first 30 days to ensure customer satisfaction. *Essential Duties and Responsibilities*include the following. Other duties may be assigned. * Contacts homeowner 3-5 days after closing * Performs 14-day walk list follow up meeting, reviewing final walk sheet items and evaluates any new warranty related issues * Completes necessary documentation from 14-day meeting and submits documents to Customer Care department * Evaluate and complete any warranty issues that are sent in by homeowner during the first 30-day period and ensure all items are completed in a timely manner * Ensures customer satisfaction and completion of homeowner 30-day survey * Conducts all business in a professional and ethical manner to serve customers and increase the goodwill and profit of the company * Work with construction team and vendors to ensure timely completion of all remaining walkthrough items and warranty items within first 30 days * Processes payments and back charge documentation and invoices * Ability to work overtime * Ability to travel overnight *Education and/or Experience* * High School Diploma or general education degree (GED) * Three or more years related experience, including carpentry work, drywall, texture repair and painting * Prior customer service experience * Must have a vehicle capable of carrying supplies, valid driver’s license and be willing to drive among designated communities in daytime and nighttime * Ability to work independently and be productive without supervision * Ability to utilize DRH Customer Care applications on a smart phone, tablet, or laptop * Proficiency with MS Office and email * Ability to lift and/or move up to 50 pounds *Preferred Qualifications* * Experience with minor electrical, plumbing and HVAC repair work a plus Come join a winning team with a Fortune 500 company! We are growing fast and are looking for enthusiastic attitudes and team players to join our success. We offer an excellent benefits package including: * Medical, Dental and Vision * 401(K) * Employee Stock Purchase Plan * Flex Spending Accounts * Life & Disability Insurance * Vacation, Sick, Personal Time and Company Holidays * Multiple Voluntary and Company provided Benefits*//* */Build YOUR future with D.R. Horton, America’s Builder. #WeBuildPeopleToo/* **Job:** **Warranty* **Organization:** **Home Builder* **Title:** *Customer Service Advocate* **Location:** *Florida-Pensacola* **Requisition ID:** *2601069*